Revenue Manager - Food & Beverage

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Revenue Manager, Food & Beverage is responsible for driving the hotel’s strategic vision through a Total Revenue Management approach, with a primary focus on Food and Beverage (Outlets, Catering, Banquets, Buyouts, Pop-up and Holiday Activations, F&B partnerships and the like). The successful candidate will work collaboratively with multiple departments to support the overall revenue goals of the hotel with the goal of assisting all stakeholders in maximizing profitability, both by promoting revenue growth generation and fine-tuning forecasting accuracy.

The role is responsible for data analysis, forecasting, providing gathered intelligence and recommending strategies to the Revenue and F&B teams, as well as to other Corporate and ownership entities, under the leadership of the Director of Revenue.

The Revenue Manager, Food & Beverage is wholly committed to data quality and profit maximization in a Total Revenue Management approach, working with multiple departments to support the overall revenue and profit goals of the hotel.

Focus:

Strategic vision, ultimate accountability for hotel revenue, leadership of the commercial team, mentorship, and final decision-making authority.

Responsibilities:

• Monitor key performance indicators across F&B outlets, establish benchmarks, develop revenue-maximizing strategies, and evaluate outcomes.
• Support evaluating group and catering business to ensure we are maximizing revenues and profitability in food & beverage.
• Develops and executes F&B pricing strategies and menu engineering by analyzing demand factors, sales mix, profit margins, and guest preferences to optimize product placement, maximize revenue, and drive profitability in alignment with the hotel’s strategic vision.
• Champion for the Restaurant Revenue Management program within the hotel, actively promoting a culture of total revenue management.
• Identify opportunities to optimize seat occupancy and meal duration while maintaining the hotel and venues’ positioning as a destination of choice within the region and locality.
• Develop and execute strategies to maximize function space utilization and its contribution to total hotel revenue.
• Manage outlet reservation systems configurations, including flow controls, turn times, booking policies, and etc., to maximize table and seat occupancies.
• Stay current with industry trends and developments, supporting special projects and identifying new F&B-related revenue opportunities.
• Prepares competitive analyses, reports, and presentation materials for weekly Revenue and F&B meetings, as well as other required reporting for key stakeholders.
• Generate and maintain accurate F&B-related Revenue Management reports, serving as primary analytical resource across F&B and affiliated departments.
• Explore and enhance automation efforts in reporting and analytical tools.
• Collaborates with key F&B leadership to drive accurate forecasting and long-term financial projections, ensuring performance within acceptable variances.
• Prepare materials for weekly Revenue and F&B strategy meetings.
• Ensure timely and accurate completion of all required reporting, including month-end commentary, strategic budget planning, marketing plans, and performance tracking and analysis of all F&B-related revenue streams.
• Collaborate on the development of training and incentive programs aimed at increasing average check and enhancing colleague engagement, while maintaining excellent guest satisfaction.
• Perform ad-hoc tasks, analysis, and reporting for senior leadership as needed.
• Collaborates with the Marketing team to update the commercial planning calendar and measure KPIs for key initiatives.
• Assist in managing table availability and inventory across all channels, communicating strategies and restrictions to operations teams.
• Act as the F&B systems expert for Avero, RM, Point-of-Sale, and reporting platforms, by supporting system maintenance, including inventory loading and restriction management, demand forecasting, and daily system checks.
• Maintain strong relationships with GRC to ensure the call center is always up to date with accurate hotel’s F&B information.
• Cultivate and manage relationships with hotel clients and to support the hotel brand’s positioning and image.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to detail
• Strategic thinking with a proven ability to mobilize theory into action
• Experience with Avero, OpenTable, Ideas G3, Opera PMS and Opera Cloud OSEM preferred
• Advanced knowledge and experience in Microsoft Office, particularly Excel
• Ability to learn new programs as required
• Possessing the trait of being organized and multi-tasking
• Ability to manage multiple projects under time constraints and within given deadline
• Excellent communication and organizational skills
• Maintain confidentiality of proprietary information and protect company assets
• Effectively deal with guests and other team members
• Present a professional and polished appearance
• Ability to work cohesively as part of a team
• Excellent communication and organizational skills
• Maintain confidentiality of proprietary information and protect company assets
• Effectively deal with guests and other team members
• Present a professional and polished appearance
• Ability to work cohesively as part of a team

REQUIRED EDUCATION AND EXPERIENCE:

• Minimum two years’ experience in food & beverage or rooms revenue management (experience within 4- or 5-star hotels, award-winning restaurants, multiple outlets, banquets and catering, and/or within similar markets preferred)
• Bachelor’s degree in Hotel Management, Accounting, Finance, or Mathematic preferred.

PREFERRED EXPERIENCE:

• Leadership experience in Food & Beverage management preferred.
• Understanding of F&B Management and hotel operations
• Knowledge of current trends in F&B
• Proven track record of maximizing F&B revenue

Additional Information

What’s in it for you?

• The salary range for this position is $70,320 - $85,905. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.