Sales Engineer

Channel Sales Engineer - CCaaS

Location: Greater Toronto Area (Hybrid)

Travel: 60-80% across Canada

About Connex

Connex is a leading technology solutions provider specializing in Managed Services and Professional Services for contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize contact center operations. Our team works closely with large-scale contact centers and CCaaS platforms, helping clients drive operational efficiency, automation, workforce optimization, and CX transformation. We are focused on innovation, customer success, and building long-term partnerships.

Position Overview

Connex is seeking a Channel Sales Engineer to support partner-led growth initiatives and enterprise opportunities throughout Ontario and across Canada. This role serves as a trusted technical advisor to both channel partners and customers, helping organizations understand the value of Connex solutions across Managed Services, QA Automation, Professional Services, and Contact Center transformation. Working closely with Account Executives and channel partners, the successful candidate will support strategic sales opportunities, conduct technical discovery, deliver demonstrations, and assist customers in designing future-state contact center environments.

Annual Revenue Target

• Support and influence $4M-$5M in annual sales opportunities
• Drive technical win rates, solution adoption, and partner growth

Key Responsibilities

Pre-Sales & Technical Consulting

• Lead customer discovery sessions and solution design workshops.
• Identify business challenges and recommend scalable technologies and services.
• Translate customer requirements into practical technical solutions.
• Support proposal development, pricing discussions, and SOW creation.

Sales Enablement

• Partner closely with Account Executives throughout the sales cycle.
• Deliver customer presentations, technical demonstrations, and executive briefings.
• Support pipeline creation and opportunity advancement.
• Participate in strategic account planning activities.

Solution Architecture

Design solutions leveraging:

• Contact Center Platforms
• CCaaS Technologies
• Managed Services
• QA Automation
• AI & Automation Solutions
• Workforce Optimization Technologies

Partner & Customer Engagement

• Develop strong relationships with customers and channel partners.
• Support strategic technology alliances and go-to-market initiatives.
• Represent Connex at customer meetings, industry events, and conferences.
• Act as a technical point of contact throughout the sales process.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Operations, and Delivery teams.
• Contribute technical expertise to RFPs, RFIs, and large enterprise pursuits.
• Assist with implementation transitions and knowledge transfer activities.

Qualifications

Experience

• 5+ years of Sales Engineering, Solutions Engineering, Pre-Sales, or Technical Consulting experience.
• Experience supporting enterprise sales opportunities in the Contact Center or Customer Experience space.
• Experience with channel sales models and partner ecosystems preferred.

Technical Skills

Strong knowledge of:

• Genesys Cloud
• NICE CXone
• Amazon Connect
• Cisco Webex Contact Center
• Five9
• Microsoft Dynamics Contact Center

Understanding of:

• QA Automation
• Workforce Optimization
• AI and Conversational Technologies
• Contact Center Analytics
• Managed Services

Professional Skills

• Excellent communication and presentation skills.
• Strong consultative sales and relationship-building capabilities.
• Ability to communicate effectively with both technical and executive audiences.
• Highly organized with strong project coordination skills.

Education

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related field.
• Relevant industry certifications are considered an asset.

What Success Looks Like

• Consistent contribution toward $4M-$5M annual revenue objectives
• Growth in partner-driven opportunities
• Increased customer adoption and retention
• Strong technical win rates and customer satisfaction
• Trusted advisor relationships with enterprise customers and partners