Posted 5 months ago
Sales Engineer
@ Sera4
Waterloo, Ontario
Overview
Sera4 is hiring a Sales Engineer for a full-time, customer-facing technical role supporting the sales process with product demonstrations, solution design and integration of keyless access systems. The work involves working cross-functionally with Sales, Marketing, Engineering and Customer Success.
Responsibilities:
- Serve as primary technical resource during the sales process
- Deliver product demonstrations and educate customers and partners
- Design, configure and integrate solutions with customer systems
- Create technical presentations, solution briefs and installation guides
- Monitor market trends and competitor offerings
Requirements summary:
- Strong technical knowledge of access control, security or related technologies
- Experience with system integration, configuration and troubleshooting
- Knowledge of API integrations, cloud architecture and mobile app design
- Excellent communication and presentation skills
- Ability to explain technical concepts to varied audiences
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-06-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Sales |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sera4
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
About Sera4
Sera4 is the market leader in keyless access systems that protect critical customer assets while streamlining operations. We build scalable cloud, mobile, and embedded software solutions that deliver secure access through mobile credentials.
As demand accelerates across retail and critical infrastructure markets, we’re expanding our team.
The Role
This is a customer-facing technical role focused on supporting the sales process through technical expertise, solution design, product demonstrations, and customer engagement.
You will be an individual contributor working closely with Sales, Marketing, Engineering, and Customer Success teams to help customers and partners understand, evaluate, and successfully implement Sera4 solutions. This role is ideal for someone who enjoys solving complex technical challenges, communicating value, and building trusted relationships with customers and partners.
What You'll Own
- Technical Sales Support
- Serve as the primary technical resource during the sales process
- Support customer evaluations, technical discussions, and solution positioning
- Customer & Partner Enablement
- Deliver engaging product demonstrations
- Educate customers and partners on Sera4 solutions and use cases
- Build trusted relationships to understand customer needs
- Solution Design & Integration
- Design and configure solutions with customers
- Support integrations with customer workflows and third-party systems
- Ensure alignment with security and operational requirements
- Technical Documentation
- Create and maintain technical presentations, solution briefs, and installation guides
- Support RFIs, RFPs, and customer-facing technical documentation
- Market Intelligence & Competitive Positioning
- Monitor industry trends, customer needs, and competitor offerings
- Strengthen technical positioning and support competitive differentiation
What You Bring
- Strong technical knowledge of access control, security, or related technologies including:
- Hardware - Low-voltage electrical systems • Wiring and installation • Mechanical systems design
- Software - API integrations • Cloud architecture • Mobile application design
- Experience with system integration, configuration, and troubleshooting
- Excellent communication and presentation skills
- Strong problem-solving and customer-facing abilities
- Ability to explain technical concepts to both technical and non-technical audiences
- Experience working cross-functionally in a fast-paced environment
Why Join Sera4?
- Work with industry-leading keyless access technology
- Direct impact on customer success and company growth
- Collaborative, high-performance team environment
- Opportunity to shape technical solutions and market strategy
Interested?
If you are passionate about technology, enjoy solving customer challenges, and thrive at the intersection of sales and engineering, we’d love to connect.
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