Posted 11 days ago
Senior Change Management Practitioner
@ Patch & Permasearch
Markham, Ontario
Overview
Patch & Permasearch is hiring a senior change management practitioner on a 12-month contract at a Markham, Ontario client site, four days a week on-site. The role leads change strategy and adoption for transformation initiatives, covering impact assessments, leader engagement and readiness planning for corporate and distributed field teams.
Responsibilities:
- Conduct change impact assessments and develop adoption strategies
- Equip sponsors and leaders with talking points and reinforcement tools
- Design audience-specific communication and training integration plans
- Assess go-live readiness and monitor adoption metrics
- Adapt change approaches for distributed field workforce
Requirements summary:
- 5+ years of organizational change management experience
- Proven ownership of change strategy and execution
- Strong stakeholder, readiness and adoption planning skills
- Evidence of driving adoption across large populations
- Prosci, ADKAR or ACMP experience is an asset
Tools & skills
Source and dates
Source type not verified · tracker
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Patch & Permasearch
| Field | Value |
|---|---|
| Open jobs on Jobsy | 39 |
Job Title: Senior Change Management Practitioner
Location: Markham (4x per week on-site)
Job Type: Contract (12 months to start)
Our client is seeking an experienced, hands-on Change Manager to lead initiative-level change strategy and execution across current and 2027 transformation portfolios. This role translates complex project and enterprise changes into actionable readiness and adoption plans for leaders, corporate teams, and a distributed services field workforce.
Responsibilities:
- Change Strategy & Impact Assessment: Conduct detailed impact assessments across roles, processes, tools, and behaviors. Develop tailored change strategies, risk mitigations, and adoption measures aligned with delivery timelines.
- Stakeholder & Leadership Engagement: Equipping sponsors, field management, and leaders with talking points, decision frameworks, and reinforcement tools. Facilitate working sessions to address operational impacts and resistance early.
- Communications & Training Integration: Design audience-specific communication plans for corporate and distributed frontline staff. Partner with training leads to define learning needs, delivery methods, job aids, and supervisor briefings.
- Readiness, Adoption & Sustainment: Assess go-live readiness (process, systems, training, support). Monitor adoption metrics, support hypercare/stabilization, and establish long-term sustainment plans for business-as-usual (BAU) transition.
- Operational Sensitivity: Adapt methodologies to fit the practical realities of a distributed, mobile workforce (field technicians, dispatch, branch operations) while accounting for seasonal demand, safety, and customer-facing impacts.
Qualifications:
- 5+ years of organizational change management experience in complex transformation environments.
- Proven ownership of change strategy and execution across significant technology and process initiatives.
- Strong stakeholder and change-impact assessment, business readiness, and adoption planning skills.
- Demonstrated ability to drive adoption across large stakeholder populations, including frontline and corporate teams, with clear evidence of personal contribution and outcomes.
- Strong leadership presence, judgment, facilitation, and the ability to constructively challenge delivery teams and operate with minimal oversight.
- Experience in field/service organizations, contact centres, enterprise technology implementations, or large-scale process transformation is highly desirable.
- Prosci, ADKAR, ACMP, or equivalent methodology experience is an asset; practical change leadership and adoption experience are the priority.
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