First seen by our source: 26 days ago
Senior Customer Care Representative - Calgary, AB
@ BASF SE
Calgary, Alberta
Overview
BASF is hiring a Senior Customer Care Representative in Calgary, AB, for its Agricultural Solutions team. The role runs targeted calling campaigns, supports growers and retailers, and manages claims through resolution. The posting names an 8+ year experience requirement and a CCSC designation within the first year.
Responsibilities:
- Run targeted calling campaigns to promote BASF solutions and drive adoption
- Manage the customer claims process from intake to resolution
- Provide agronomic and product support to growers and retailers
- Keep accurate CRM records of customer interactions
- Mentor team members and summer interns
Requirements summary:
- 8+ years in sales or a technical agricultural field with a Bachelor's degree, or 10+ years with an Associate degree or diploma
- CCSC designation, or willingness to obtain it within the first year
- Strong interpersonal and communication skills
- Agronomy, chemistry, biology, business or agribusiness education
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 8+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CCSC |
| Education | Bachelor’s degree (preferred), College diploma (preferred) |
| Fields of study | Agronomy, Chemistry, Biology, Business, Agribusiness |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BASF SE
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We create chemistry for a sustainable future
Full company description
At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Credits: https://www.basf.com/global/en/legal/credits Data protection information: https://www.basf.com/global/en/legal/data-protection-at-basf.html
- LinkedIn followers
- 2,869,720
- People associated on LinkedIn
- 67,029
- Reported office locations
- Carl-Bosch-Str. 38, Ludwigshafen, 67056, DE
- Haven 725 - Scheldelaan 600, 2040 Antwerpen 4, BE
- 45/F Jardine House, 1 Connaught Place, Central, HK
- 100 Park Ave, Florham Park, NJ 07932, US
- Avenida das Nacoes Unidas, 14171, Sao Paulo, SP 04795-100, BR
- Kalvebod Brygge 45, Copenhagen, Capital Region 1560, DK
- Haraldsgatan 5, Gothenburg, Vastra Gotaland County 413 14, SE
- Lilleakerveien 2b, Oslo, 0283, NO
- Tammasaarenkatu 3, Helsinki, Southern Finland 00180, FI
- Business categories
- Finance
- Service Industry
- Health Care
- Business Development
- Consulting
- Software
- Social Entrepreneurship
- Agriculture
- Product Research
- B2B
- Medical
- Manufacturing
- Industrial Engineering
- Chemical
- Machinery Manufacturing
- Nutrition
- Fitness
- Oil and Gas
- Biotechnology
- Food and Beverage
- Financial Services
- Venture Capital
- Pharmaceutical
- Other recorded names
- BASF SE
- BASF
- Specialties
- Chemicals
- Performance Products
- Functional Materials & Solutions
- and Agricultural Solutions
- Profile identifies a recruitment agency
- No
- Reported total investment
- 337,385,221
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises…
| Field | Value |
|---|---|
| Industry | Chemical Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Ludwigshafen |
| Organization type | Public Company |
| Year founded | 1865 |
| Specialties | ChemicalsPerformance ProductsFunctional Materials & Solutionsand Agricultural Solutions |
| Open jobs on Jobsy | 34 |
| View page |
Now hiring! Senior Customer Care Representative
Calgary, AB
We are looking for a Senior Customer Care Representative to join our Agricultural Solutions team in Calgary, AB.
Welcome to BASF
We are BASF in Agriculture and everything we do, we do for the love of farming, and the biggest job on Earth. We are an internationally successful company of the BASF Group. Our solutions are purpose-designed for different crop systems. Connecting seeds and traits, crop protection products, digital tools and sustainability approaches, to help deliver the best possible outcomes for farmers, growers and our other stakeholders along the value chain. With teams in the lab, field, office and in production, we do everything in our power to build a sustainable future for agriculture.
#ForTheLoveOfFarming #TheBiggestJobOnEarth #AgEmployerOfChoice
Here you can gain more insight into our Vision at BASF Agricultural Solutions!
As a Senior Customer Care Representative, you create chemistry by...
Developing and executing targeted calling campaigns to promote BASF solutions, drive product adoption, and achieve sales objectives with assigned growers and retailers.
Building and maintaining strong relationships with growers and retail partners throughout the sales process to deliver value and strengthen customer loyalty.
Providing timely, accurate, and solution-oriented support to growers, retailers, and internal stakeholders regarding BASF products and agronomic recommendations.
Managing the customer experience throughout the claims process, from intake through resolution, while ensuring a professional, empathetic, and customer-focused approach.
Collaborating with Sales, Technical Service, and other stakeholders to escalate claims as needed and ensure timely, effective resolutions.
Partnering with cross-functional teams to develop and maintain a centralized knowledge hub that enables consistent, accurate responses to customer inquiries.
Leveraging AI tools and capabilities to improve information accessibility, consistency, and operational efficiency across the Care Centre.
Championing a positive, inclusive, and customer-focused team culture by modeling accountability, collaboration, and continuous improvement.
Mentoring and coaching team members and summer interns by providing guidance, encouraging professional development, and fostering an environment of trust and support.
Maintaining accurate customer records in CRM systems by documenting interactions, recommendations, insights, and follow-up activities to support continuity, identify trends, and inform future engagements.
If you...
- Have a Bachelor’s degree, or an Associate degree/diploma in agronomy, chemistry, biology, business, agribusiness, or a related field, with the required years of experience based on your level of education.
- Bring 8+ years of professional experience in sales or a technical agricultural field with a Bachelor’s degree, or 10+ years with an Associate degree/two-year diploma.
- Hold, or are willing to obtain, a CCSC designation within your first year of employment.
- Demonstrate strong interpersonal and communication skills, along with a passion for making a positive impact in the agriculture industry.
- Lead projects by collaborating with cross-functional stakeholders, incorporating feedback, and driving effective solutions.
- Leverage technical and agricultural knowledge to support customers, identify opportunities, and deliver value-driven recommendations.
- Build trusted relationships with growers, customers, and industry partners through a customer-focused approach.
- Apply sound judgment and problem-solving skills to address challenges and achieve business objectives.
- Manage multiple priorities effectively while maintaining attention to detail and delivering results.
- Thrive in a collaborative environment that values innovation, continuous learning, and operational excellence.
Create your own chemistry with you@BASF
Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.
About us
BASF Agricultural Solutions is a trusted partner to the agricultural industry, delivering innovative and sustainable solutions that help farmers succeed across a wide range of cropping systems. Across North America, our teams work together to address some of agriculture's most important challenges while creating value for customers, communities, and the environment. At BASF, you'll find opportunities to grow your career, collaborate with talented colleagues, and make a meaningful impact through work that matters.
Find out more about our Agricultural Solutions team here.
Diversity is our greatest strength!
Join us in shaping the future as part of a global team that embraces inclusion and equal opportunity – regardless of gender, age, background, sexual orientation, disability, or personal beliefs. Our people are at the heart of everything, dedicated to delivering value for our customers every day.
By focusing on enabling our people today and in the future, we will ensure we have the talent and skills needed to succeed.
United by the love of farming, we innovate, collaborate, and strive for the best solutions together, creating connections and driving success as one team. This is how we make an impact. For the love of farming, the biggest job on Earth.
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.
Inclusion and Equal Opportunity Employment
BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact [email protected] with the subject line “Recruitment Accommodation Request”.
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