Senior Scrum Master

We are seeking an experienced Senior Scrum Master to lead Agile ceremonies, coach cross-functional development teams, and optimize delivery workflows within a DevOps environment. In this dual-capacity role, you will combine expert Scrum facilitation with strong business analysis capabilities to bridge technical engineering teams, product owners, and business stakeholders. You will be responsible for modeling business processes, refining product backlogs, managing team metrics, removing technical blockers, and fostering a high-performing, self-organizing Agile delivery culture.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 6-month contract.

Advantages
Dual Scrum & Analyst Leadership: Combine high-impact Agile team coaching with strategic business process engineering and backlog optimization.

Modern DevOps Integration: Work directly within CI/CD pipelines and automated software delivery environments.

Data-Driven Performance: Drive continuous delivery through Agile velocity tracking, Burndown analysis, and retrospectives.

Dedicated Onsite Collaboration: Partner directly with technical teams, product owners, and business leads in a focused 5-day per week workspace.

Responsibilities
Agile Leadership & Facilitation: Lead all daily Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Backlog Refinement, and Retrospectives) ensuring team alignment and continuous improvement.

Team Coaching & Servant Leadership: Mentor developers, product owners, and stakeholders on Agile/Scrum principles, self-organization, conflict resolution, and removing delivery impediments.

Requirements & Backlog Management: Collaborate with Product Owners to refine product backlogs, translate complex business needs into actionable user stories, and conduct gap analyses.

Business Process Modeling: Model current- and future-state business workflows using process flow diagrams and Business Process Model and Notation (BPMN) standards.

DevOps & Pipeline Collaboration: Facilitate alignment between development and operations teams within continuous integration and continuous deployment (CI/CD) environments.

Agile Metrics & Performance Tracking: Capture, analyze, and communicate Agile velocity metrics, Burndown charts, and sprint progress reports to drive predictable delivery schedules.

Stakeholder Management: Manage stakeholder expectations, resolve team and cross-functional conflicts, and maintain a transparent, productive working environment.

Governance & Standards: Develop, customize, and communicate standardized IT project delivery guidelines, training materials, and methodology frameworks.

Qualifications
Education & Certifications: Bachelor’s degree in Computer Science, IT, Business, or a related field, along with a Certified Scrum Master (CSM) or equivalent Agile certification (Strictly Required).

Agile & Scrum Leadership: Proven track record leading Agile ceremonies, coaching Scrum principles, and managing cross-functional delivery teams (Strictly Required).

Business Analysis & BPMN: Strong proficiency in business process modeling (BPMN, flow diagrams) and gathering business requirements into actionable user stories (Strictly Required).

DevOps & Tooling Integration: Hands-on experience working in DevOps settings with CI/CD pipeline processes and Agile management tools (Jira, Confluence, Git) (Strictly Required).

Agile Metrics & Backlog Management: Demonstrated expertise in backlog refinement, stakeholder negotiation, and Agile metrics tracking (Burndown charts, velocity) (Strictly Required).

Nice-to-Have Assets:
Advanced certifications such as PSM, SAFe Scrum Master, or PMI-ACP.

Prior Scrum Master or Business Analyst experience within a public sector or regulated industry environment.

Familiarity with cloud platforms (AWS, Azure) or containerization tools (Docker, Kubernetes).

Summary
If you're interested in the "Senior Scrum Master" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.