Senior Technical Analyst

Company: Alterna Savings & Credit Union Ltd.

Location: Toronto or Ottawa Office

Job Type: Full-Time

Target Salary Range: $75,000 - $90,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This posting is for an existing vacancy

Scope of Position

The Senior Technical Analyst is a senior individual contributor accountable for leading the technical analysis of complex business and technology initiatives across Alterna’s integrated application environment. The role independently assesses system requirements, application interactions, APIs, data flows and integration dependencies, and translates business needs into complete, secure, scalable and implementation-ready technical requirements.

Working across multiple applications, technology platforms and external providers, the Senior Technical Analyst owns the quality and integrity of technical analysis deliverables, identifies material technical and operational risks, evaluates solution options and provides authoritative recommendations to business, delivery and technology stakeholders. The role provides professional leadership in technical analysis practices and supports solutions through design, development, testing, implementation and production stabilization.

Major Responsibilities

• Independently lead the technical analysis of complex application changes, system integrations and cross-platform issues, determining the appropriate analytical approach and recommending viable solutions.
• Assess existing applications, interfaces, integrations and processes to determine the impact of proposed changes.
• Analyze end-to-end system interactions and identify dependencies between applications, services, databases and external providers.
• Develop system context diagrams, process flows, data flows, interface specifications, mapping documents and other technical analysis artifacts.
• Evaluate solution options and provide recommendations based on business needs, technical feasibility, risk and maintainability.
• Partner with Business Analysts to translate business requirements into detailed technical and system requirements.
• Develop project plans and workback schedules to deliver quality technical solutions.
• Participate in solution-design discussions and technical walkthroughs with development, architecture, infrastructure, security and vendor teams.
• Analyze REST APIs and other system interfaces to understand available endpoints, requests, responses, authentication requirements, error handling and data structures.
• Review API specifications and supporting technical documentation.
• Define and document source-to-target data mappings for system integrations.
• Analyze JSON and XML payloads and identify transformation or mapping requirements.
• Work with development teams and vendors to define integration requirements between internal systems, third-party applications and external services.
• Use tools such as Postman or similar API testing tools to validate API behaviour and support analysis and troubleshooting.
• Assist with analysis of integration defects by tracing transactions and identifying where issues occur across interconnected systems.
• Support both real-time API integrations and other integration patterns used within the organization.
• Assess application capabilities, configurations and modern technology solutions, including cloud-based and vendor-hosted applications.
• Analyze data requirements, transformations and source-to-target mappings, using SQL and other tools to support validation and troubleshooting.
• Develop clear functional and system requirements, interface specifications, process/data flows and other technical documentation.
• Partner with QA and technical teams to define acceptance criteria, support system and integration testing, investigate defects and validate implementations.
• Work with business partners, developers, technical teams and vendors to evaluate solutions, resolve issues and translate between business and technical requirements.

Qualifications

Education / Experience

• University degree or college diploma in Computer Science, Information Systems, Business Technology or a related discipline, or an equivalent combination of education and relevant experience.
• 5 to 7 years of progressive experience in systems analysis, technical business analysis, application analysis or a similar technology-focused role.
• Experience working with enterprise applications in a complex, integrated environment.
• Demonstrated experience analyzing APIs and system integrations.
• Experience gathering and documenting functional and system requirements.
• Practical experience with REST APIs, JSON/XML and tools such as Postman.
• Experience working with databases and writing or interpreting SQL queries.
• Experience participating in projects across the software development lifecycle (SDLC).
• Experience working directly with software developers, QA analysts, application support teams and technology vendors.
• Experience within financial services, banking or credit unions is strongly preferred.

Technical Knowledge

Strong working knowledge of:

• RESTful APIs and web services
• API requests, responses and status codes
• JSON and XML data formats
• API authentication concepts
• Postman or comparable API testing tools
• SQL and relational databases
• System and data-flow analysis
• Interface and integration specifications
• Source-to-target data mapping
• SDLC methodologies
• Agile and/or Waterfall delivery
• Requirements management
• System and integration testing
• Root-cause and impact analysis
• Microsoft Azure
• DevOps tools such as Azure DevOps
• Azure Functions
• Azure API Management

• Enterprise Service Bus or integration platform concepts

Skills Considered Assets

Exposure to one or more of the following would be an asset:

• Microservices
• Event-driven integrations
• CI/CD concepts
• Application monitoring and logging
• Cloud/SaaS solutions
• Identity and access-management concepts
• Financial data and transaction processing
• Regulatory, privacy and security considerations

Competencies

• Strong analytical and problem-solving skills
• Technically curious and comfortable learning new technologies
• Ability to understand an application beyond the user interface, including integrations, data and downstream dependencies
• Ability to translate between business and technical audiences
• Strong documentation skills
• Strong troubleshooting and root-cause analysis
• Ability to visualize complex application and data flows
• Excellent communication and facilitation skills
• Strong attention to detail
• Ability to manage competing priorities across multiple initiatives
• Comfortable challenging proposed solutions and asking technical questions
• Collaborative approach to working with developers, BAs, QA, vendors and operational teams
• Ability to work independently with limited direction

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking^® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants