Senior UX Designer

We are seeking an experienced Senior UX Designer with a strong specialization in end-to-end service design to lead the user-centered architecture of complex transactional digital services. In this role, you will be responsible for mapping and optimizing multi-channel service ecosystems, orchestrating user journeys, and developing comprehensive service blueprints. Working collaboratively across cross-functional Agile teams—including product managers, architects, developers, and accessibility specialists—you will plan and conduct user research, translate behavioral insights into actionable interaction specifications, and ensure all digital services are inclusive, intuitive, and fully compliant with accessibility standards.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 11-month contract.

Advantages
Strategic Service Design Scope: Drive high-impact service design and journey mapping for large-scale transactional digital services.

Accessibility-First Culture: Champion inclusive design principles aligned with modern AODA and WCAG standards.

Enterprise Design System Impact: Contribute reusable design patterns and interaction standards to an enterprise design library.

Focused Onsite Collaboration: Work directly alongside product leads, architects, and developers in a dedicated Toronto workspace.

Responsibilities
Plan and lead service design, user research, interaction modeling, and validation activities across complex transactional digital services.

Design and maintain end-to-end user journeys, personas, detailed service blueprints, information architectures, wireframes, and prototypes.

Identify user needs, behavioral trends, pain points, accessibility barriers, and organizational dependencies across multi-stakeholder service workflows.

Facilitate co-design workshops, design critique sessions, and alignment meetings with multidisciplinary teams and executive stakeholders.

Conduct usability testing and accessibility evaluations, synthesizing findings into practical design improvements and reusable service patterns.

Maintain traceability between user research findings, business requirements, and architectural design decisions.

Collaborate closely with developers, QA testers, and accessibility specialists to ensure precise implementation of approved service designs.

Apply and contribute reusable patterns, components, and interaction standards to the enterprise design system.

Qualifications
Service Design Leadership: Proven experience leading service design and user experience architecture for complex, large-scale transactional digital services (Strictly Required).

Service Blueprints & Artifacts: Demonstrated expertise developing end-to-end user journeys, service blueprints, interaction specifications, wireframes, and interactive prototypes (Strictly Required).

Accessibility Compliance: In-depth working knowledge and practical application of AODA and WCAG accessibility guidelines (Strictly Required).

Research & Usability Testing: Hands-on experience planning, conducting, and synthesizing user research, usability testing, and design validation sessions with diverse user groups (Strictly Required).

Enterprise Design Systems: Experience applying and scaling enterprise design systems, interaction patterns, and responsive UI frameworks across platforms (Strictly Required).

Nice-to-Have Assets:
Prior experience delivering service design or UX solutions within a public sector or enterprise environment.

Strong facilitation skills for leading co-design workshops with technical and non-technical stakeholders.

Experience integrating service design blueprints with Agile product delivery workflows.

Summary
If you're interested in the "Senior UX Designer" role based in Toronto, we encourage you to apply online at www.randstad.ca.

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.