Posted 2 months ago
Service Advisor
@ Fraserway RV
Edmonton, Alberta
Overview
Fraserway RV is hiring a full-time Service Advisor at its Edmonton dealership to link customers and the service shop. The role covers check-in, scheduling, work orders, estimates and invoicing on recreational vehicles. The posting states pre-employment background checks will be conducted.
Responsibilities:
- Welcome customers and identify service and repair needs
- Schedule appointments and manage shop workflow
- Create and manage work orders with technician instructions
- Communicate repair status and approvals to customers
- Review completed work and close orders with accurate invoicing
Requirements summary:
- Prior Service Advisor, Service Writer or Shop Advisor experience
- Automotive, truck or RV service background preferred
- Strong customer communication skills
- Ability to use service scheduling systems
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Background checks | criminal record |
| Perks mentioned | Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fraserway RV
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Place For Everything RV
Full company description
Fraserway RV is Canada’s only national RV dealer with 13 locations from Vancouver to Halifax. Our full service dealership, including sales, parts, service and rentals, allows us to serve our customers wherever they are on their journey. Our family owned company has been actively involved in its respective communities since 1969. We have grown because of our employees and their commitment to our values and to our customers. With dealerships from coast to coast, we have the ability to offer long lasting careers through transfers and promotions, and we always consider current employees when opportunities arise. We offer training and development resources so that you can grow your career with us and we are committed to being a company that our customers love to work with and where nearly 750 employees love to work. Check out our careers page at www.fraserway.com/about-fraserway-rv/careers
- LinkedIn followers
- 3,077
- People associated on LinkedIn
- 338
- Reported office locations
- 30440 South Fraser Way, Abbotsford, BC V2T 6L4, CA
- 536 Kingsview Way SE, Airdrie, Alberta T4A 0B3, CA
- 726 Rocky Lake Dr, Bedford, Nova Scotia B4A 2T7, CA
- 5362 Simcoe County Rd 27, Cookstown, ON L0L 1L0, CA
- 21910 Stony Plain Rd NW, Edmonton, Alberta T5S 2C3, CA
- 1300 Chief Louis Way, Kamloops, British Columbia V2H 1J8, CA
- 3732 Highway 97 N, Kelowna, British Columbia V1X 5C2, CA
- 27211 Highway 12, Lacombe, Alberta T4L 0E3, CA
- 7714 Sparrow Dr, Leduc, Alberta T9E 8A5, CA
- 7818 Highway 97 S, Prince George, British Columbia V2L, CA
- 9039 Quartz Rd, Whitehorse, Yukon Territory Y1A 4Z5, CA
- #5 Gasoline Alley, Red Deer, Alberta T4E 1B3, CA
- 747 Cliveden Pl, Delta, British Columbia V3M 6C7, CA
- Business categories
- Recreational Vehicles
- Rental
- Financial Services
- Other recorded names
- Fraserway RV
- Specialties
- Everything RV
- RV Parts
- RV Service and Repair
- RV Body and Paint Shop
- RV Sales
- and RV Rentals
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Fraserway RV is Canada’s only national RV dealer with 13 locations from Vancouver to Halifax. Our full service dealership, including sales, parts, service and rentals, allows us to serve our customers wherever they are on their journey. Our family owned company has been actively involved in its respective communities since 1969. We have grown because of our employees and their commitment to our values and to our…
| Field | Value |
|---|---|
| Industry | Leisure, Travel & Tourism |
| Company size | 501-1,000 employees |
| Headquarters | Abbotsford, BC |
| Organization type | Privately Held |
| Year founded | 1969 |
| Specialties | Everything RVRV PartsRV Service and RepairRV Body and Paint ShopRV Salesand RV Rentals |
| Open jobs on Jobsy | 37 |
| View page |
Service Advisor – RV & Automotive Backgrounds Welcome
Location: Edmonton Dealership, BC
Position Type: Full-Time, Regular
If you’ve worked as a Service Advisor, Service Writer, or Shop Advisor in an automotive, truck, or RV service environment, this role will feel familiar—with the opportunity to work on recreational vehicles customers truly care about.
We’re looking for a customer-focused Service Advisor who can confidently manage the service lane, communicate effectively with technicians, and keep customers informed from check-in to completion.
What You’ll Do
As a Service Advisor, you’ll act as the link between customers and the shop, ensuring smooth workflow, clear communication, and a high-quality service experience.
Your responsibilities will include:
Welcoming customers and accurately identifying service, maintenance, or repair needs
Scheduling service appointments and managing workflow using our service scheduling system
Creating, reviewing, and managing work orders with clear technician instructions
Communicating repair status, timelines, and approvals to customers
Coordinating with technicians and warranty teams to resolve issues efficiently
Reviewing completed work for quality and accuracy before vehicle release
Preparing and explaining estimates, recommendations, and service options
Closing work orders promptly and ensuring accurate invoicing and documentation
Why join our team:
Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.
We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”
Our Vision
To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.
Our Mission
As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.
We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.
In addition to becoming part of an exceptional team, we offer:
- Career Growth Opportunities: Advance your skills and take your career to new heights.
- Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
- Employee/Family Bursary Program: Support for your continued education.
- Employer-Matched RRSP Program: Secure your financial future with our matching program.
- Friendly Work Environment: Join an ambitious team that values collaboration.
- Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.
If you're excited for your next adventure and want to want to be part of a team that values top-notch customer service, , we want to hear from you!
Please submit your application, including your resume and cover letter. Please note as part of our recruitment process pre-employment background checks will be conducted.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
Don’t just work - thrive with us. Your next adventure starts here!
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