Posted 11 days ago
Service Advisor
@ Dilawri Group of Companies
Vancouver, British Columbia
SIGNALS
Overview
Dilawri Group of Companies is hiring a Service Advisor at Audi Downtown Vancouver, a full-time, commission-based role reporting to the Service Manager. The work centres on greeting and assisting service customers, writing accurate repair orders, and explaining recommended repairs. Candidates need two years as a Service Advisor.
Responsibilities:
- Greet and assist service customers
- Inspect vehicles and prepare repair orders
- Explain recommended services and repairs
- Monitor repair progress and update customers
- Review CSI scores monthly
Requirements summary:
- Two years of experience as a Service Advisor
- Strong customer service and communication skills
- Ability to explain technical vehicle information
- Luxury brand experience is an asset
- Proficiency with computers and service software is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dilawri Group of Companies
| Field | Value |
|---|---|
| Open jobs on Jobsy | 94 |
Job description
Dilawri Overview
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the
Discover how you can build your career with
Position Overview
Audi Downtown Vancouver is currently seeking a Service Advisor to join our team.
Reporting to the Service Manager, this role is responsible for promptly and courteously assisting all service customers while ensuring accuracy in repair order documentation, clear communication regarding recommended services, and maintaining a strong focus on customer satisfaction and labour sales. The Service Advisor plays an integral role in supporting service department operations and delivering the exceptional customer experience that defines the Dilawri Lifestyle.
This is a Commission Based position.
Primary Duties And Responsibilities
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
Discover Dilawri.
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the
Discover how you can build your career with
Position Overview
Audi Downtown Vancouver is currently seeking a Service Advisor to join our team.
Reporting to the Service Manager, this role is responsible for promptly and courteously assisting all service customers while ensuring accuracy in repair order documentation, clear communication regarding recommended services, and maintaining a strong focus on customer satisfaction and labour sales. The Service Advisor plays an integral role in supporting service department operations and delivering the exceptional customer experience that defines the Dilawri Lifestyle.
This is a Commission Based position.
Primary Duties And Responsibilities
- Ensure high levels of customer satisfaction throughout the service process.
- Greet all clients promptly in a friendly, professional, and courteous manner.
- Address customer concerns or misunderstandings with tact and professionalism.
- Conduct vehicle inspections and gather all necessary information for repair orders.
- Secure pre‑authorization for costs, confirm parts availability, and process payments.
- Review all appointment files, scheduled maintenance, and previous service recommendations.
- Clearly explain recommended services or repairs to customers.
- Monitor repair progress, check job status, and update customers accordingly.
- Oversee repair orders from opening to closing to ensure accuracy and completion.
- Review CSI scores monthly and contribute to continuous improvement in performance.
- Review loaner vehicle policies and warranty details with customers.
- Perform other duties as assigned by management.
- Two years of experience as a Service Advisor.
- Strong customer service and communication skills.
- Ability to handle customer concerns with professionalism and tact.
- Experience in Luxury Brands service environments is an asset.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Ability to understand and explain technical vehicle information.
- Attention to detail and commitment to accuracy.
- Proficiency with computers and service-related software is an asset.
- Legally entitled to work in Canada.
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Discover Dilawri.
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