Posted 24 days ago
Service Advisor
@ Dilawri Group of Companies
North Vancouver, British Columbia
SIGNALS
Overview
Dilawri Group of Companies is hiring a full-time Service Advisor at Capilano Audi. The role welcomes customers, writes repair orders, advises on maintenance and warranty coverage, and keeps customers updated on their vehicle's progress. It requires at least 2 years of automotive service advisor experience and the candidate must be legally entitled to work in Canada.
Responsibilities:
- Greet customers and gather vehicle repair and maintenance needs
- Advise on maintenance schedules and warranty coverage
- Write repair orders with detailed price estimates
- Monitor work progress and update customers
- Order parts and manage payments and pre-authorizations
Requirements summary:
- At least 2 years as a Service Advisor in the automotive industry
- Clear written and oral communication skills
- Strong organization and task prioritization
- Computer literate with CDK or Dealer-FX experience an asset
- Legally entitled to work in Canada
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dilawri Group of Companies
| Field | Value |
|---|---|
| Open jobs on Jobsy | 94 |
Job description
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with
Position Overview
We are looking for a Service Advisor to join our team at Capilano Audi. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.
Primary Duties And Responsibilities
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
Discover Dilawri.
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with
Position Overview
We are looking for a Service Advisor to join our team at Capilano Audi. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.
Primary Duties And Responsibilities
- Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
- Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provides the finance office with warranty expiration information.
- Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion.
- Obtain pre-authorization costs, parts availability, and payments
- Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
- Review CSI monthly score and day to day performance
- Utilizes CDK and Dealer-FX on all customers pay repair orders and accurately orders parts.
- Preparation and explanation of the work and charges to the customer.
- Other duties as assigned by management
- Have a minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
- Requires clear written and oral communication and a focus on excellent customer service.
- Must be able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Must be able to effectively deal with customers’ concerns or complaints.
- Good understanding of the brand, maintenance, and warranty requirements.
- Must be computer literate with an ability to use a variety of programs and learn new ones easily.
- Previous experience with CDK and/or Dealer-FX is considered an asset
- Legally entitled to work in Canada.
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Discover Dilawri.
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