Posted 23 days ago
Service Coordinator
@ Superior Propane
Sainte-Catherine, Quebec
Overview
Superior Propane is hiring a Service Coordinator for its National Team, reporting to the Quebec Service Manager. The role plans, coordinates and dispatches daily work for service technicians and manages recurring service orders and compliance tasks. The posting states a salary of 60,000 to 65,000 CAD per year and a hybrid work option.
Pay:
$60,000–$65,000 a year
Responsibilities:
- Plan, coordinate and dispatch daily work for service technicians
- Confirm, reschedule and create recurring service orders
- Review routing and optimize technician utilization
- Verify completed work orders for accurate billing
- Enforce regulatory and safety requirements
Requirements summary:
- French and English, verbal and written
- 1 to 2 years of service coordination or dispatch experience
- Technical certification or post-secondary education in operations or logistics
- Intermediate to advanced Microsoft Office skills
- Knowledge of propane or natural gas regulations
- Knowledge of dangerous goods transportation regulations
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Business operations |
| Experience | 1+ years |
| Schedule | overtime |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | operations, logistics |
| Perks mentioned | Generous parental leave, Retirement plan, Performance bonus, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Superior Propane
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Easy, Expert, Reliable. / Simplicité, expertise, fiabilité.
Full company description
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually. As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply. We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR. --- Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année. Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr. Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
- LinkedIn followers
- 20,160
- People associated on LinkedIn
- 844
- Reported office locations
- 700 Jamieson Pkwy, Cambridge, Ontario N3C 4N6, CA
- 600, rue Garnier, Ste-Catherine, Quebec J5G 1B4, CA
- 48 Quarry Park Blvd SE, Suite 420, Calgary, Alberta T2C5P2, CA
- 1265 Arthur St E, Thunder Bay, Ontario P7E 6E7, CA
- Other recorded names
- Superior Propane
- Specialties
- Propane Distribution
- Energy Solutions
- Propane Safety
- Maintenance Services
- Customer Service
- Tank Monitoring
- Power Generation
- Auto Propane
- Online Account Management
- Distribution du propane
- Solutions énergétiques
- Sécurité du propane
- Services d’entretien
- Service à la clientèle
- Surveillance de réservoir
- Production d’électricité
- Propane pour auto
- and Gestion de compte en ligne
- Profile identifies a recruitment agency
- No
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 1,001-5,000 employees |
| Headquarters | Cambridge, Ontario |
| Organization type | Public Company |
| Year founded | 1951 |
| Specialties | Propane DistributionEnergy SolutionsPropane SafetyMaintenance ServicesCustomer ServiceTank MonitoringPower GenerationAuto PropaneOnline Account ManagementDistribution du propane |
| Open jobs on Jobsy | 62 |
| View page |
As a member of the National Team reporting to the Quebec Service Manager, the Service Coordinator is responsible for planning, coordinating and dispatching the daily tasks of service technicians in a proactive manner in order to meet customer service needs. The Service Coordinator will also review and manage orders, remove obstacles and be responsible for updating and maintaining re-occurring service orders and daily activity associated with customer service requests and compliance requirements.
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
What you'll do:
* Build positive, collaborative relationships with all points of contact including and work collaboratively to utilize available resources to successfully meet customer needs and expectations.
* Act as the primary point of contact for Service Technicians dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules accordingly to meet customers' service requests and requirements. If necessary, process in a timely matter preapproved overtime request.
* Review and verify routing, ensure route efficiency prior to assigning as a daily work schedule.
* Confirm and verify service appointments, reschedule appointments and create recurring orders as required to meet external and internal requirements for compliance, maintenance, preventative maintenance and daily customer requests for service to increase efficiency and improve response time commitments to customers.
* Ensure optimization of time/utilization of service technicians, and make proactive changes if necessary. Collaborate with Market Manager(s) to update and provide feedback on day-to-day workflow and achievement of performance standards i.e. use of service (Pegasus, IFS/iPhone, etc.), productivity, utilization and efficiency, among others. Immediately inform the MM of any safety, performance and attendance issues or successes. The MM, as the direct report to the service technician, will then manage the situation accordingly, closing performance gaps against performance standards.
* Review, manage Service Technician work orders to ensure they are completed accurately for billing processing
* Comply and consistently utilize standard processes and procedures to effectively manage customer and operational needs.
* Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards.
What you bring:
* French and English, verbal and written.
* Relevant post-secondary education, and/or technical certification in operations or logistics.
* Minimum 1 to 2 years previous service coordination experience/dispatch.
* Proven Solid planning and organizational skills with ability to prioritize and multi-task.
* Ability to work effectively with seasonal demand pressures and meet fixed time constraints.
* Better than average understanding of the regional geography.
* Intermediate to advanced computer skills including Microsoft Office (Word, Excel, Outlook) are required; Experience with FSM preferred.
* Effective written and verbal communication skills, with proven ability to build positive working relationships.
* Customer-focused work style, with strong communication and organizational skills to meet our customer promise.
* Working knowledge of applicable National and Provincial regulations with respect to Propane or Natural Gas Service activities
* Working knowledge of applicable Departments of Transportation and Employment Standards as it relates specifically to the trucking/driving and transportation of dangerous goods.
* Safety and technical knowledge, with the ability to respond effectively to emergencies.
Salary: 60000$ to 65000$ annual (based on skills, experience, qualifications, and geography).
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.
This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience."
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