Posted 32 months ago
Service Coordinator
@ Ainsworth
Surrey, British Columbia
Overview
Ainsworth, a GDI company, is hiring a full-time Service Coordinator/Dispatcher to be the first point of contact between customers and field personnel. The role troubleshoots customer issues by phone, schedules and dispatches field service work, and records completed work. The posting requires 3-5 years of dispatch experience and is an on-site role.
Responsibilities:
- Receive customer calls and troubleshoot technical issues
- Dispatch and schedule field service work orders
- Record completed work and outcomes accurately
- Coordinate with customers, vendors and departments
- Support customer escalations as customer advocate
Requirements summary:
- 3-5 years of dispatcher experience required
- Strong customer service and communication skills
- Proficiency with MS Office, Excel essential
- Attention to detail and multitasking
- Career college graduate an asset
Tools & skills
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2024-03-26
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Trade certificate (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ainsworth
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient. ERCA/EAS #7001379
- LinkedIn followers
- 33,587
- People associated on LinkedIn
- 1,773
- Reported office locations
- 131 Bermondsey Road, Toronto, Ontario M4A1X4, CA
- 3392 Wonderland Rd S, London, Ontario N6L 1A8, CA
- 100-2588 27 St NE, Calgary, Alberta, CA
- 3680 E 2nd Ave, Vancouver, British Columbia V5M 0A4, CA
- 18220-102 Edmonton Ave, Castor, Alberta T5S 1S7, CA
- 203 Lynndale Ct, Mechanicsburg, Pennsylvania 17050, US
- 131 Illsley ave, Dartmouth, Nova Scotia B3B 1T1, CA
- 3718 Mitchelmore Ave, Saskatoon, Saskatchewan S7P 0B9, CA
- 1560 McDonald St, Regina, Saskatchewan S4N 6M6, CA
- 766 Pandora Ave E, Winnipeg, Manitoba R2C 4S2, CA
- 1200 Avenue McGill Collège, Montreal, Quebec H3B 4G7, CA
- 1930 Rue Onésime-Gagnon, Montreal, Quebec H8T 3M6, CA
- 10 Centre Dr, Monroe, New Jersey 08831, US
- 185A St, Surrey, British Columbia V3S 7A4, CA
- 3057 Barons Rd, Nanaimo, British Columbia V9T 3Y6, CA
- 759 Evett St, Sarnia, Ontario N7S 5N3, CA
- 880 Farewell St, Oshawa, Ontario L1H 6N6, CA
- 1510 Old Falconbridge Rd, Greater Sudbury, Ontario P3A 4N8, CA
- 5536 Eglinton Ave W, Mississauga, Ontario M9C 5K5, CA
- 69 Auriga Dr, Nepean, Ontario K2E 7Z2, CA
- 17400 SW Upper Boones Ferry Rd, Durham, Oregon 97224, US
- 1515 E Kirby St, Detroit, Michigan 48211, US
- 24300 Southfield Rd, Southfield, Michigan 48075, US
- 1375 Rue Frank-Carrel, Québec, Quebec G1N 2E7, CA
- 860 Denison St, Markham, Ontario L3R 4H1, CA
- 11600 Crossroads Circle, Middle River, Maryland 21220, US
- 83-40 N 72nd Dr, Queens , Arizona 11385, US
- 13162 SE 32nd St, Bellevue, Washington 98005, US
- Business categories
- Service Industry
- Mechanical Engineering
- Heating, Ventilation, and Air Conditioning (HVAC)
- Commercial
- Other recorded names
- Ainsworth Inc
- Specialties
- Technical trade services
- Energy Conservation & Demand Management
- IT infrastructure solutions
- Emergency Technical Service
- HVAC Sales and Service and more
- Services techniques spécialisés
- Économies d'énergie et gestion de la demande
- Service technique d'urgence
- Vente et service de CVCA
- and Solutions d'infrastructure informatique
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient. ERCA/EAS #7001379
| Field | Value |
|---|---|
| Industry | Facilities Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Technical trade servicesEnergy Conservation & Demand ManagementIT infrastructure solutionsEmergency Technical ServiceHVAC Sales and Service and moreServices techniques spécialisésÉconomies d'énergie et gestion de la demandeService technique d'urgenceVente et service de CVCAand Solutions d'infrastructure informatique |
| Open jobs on Jobsy | 182 |
| View page |
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today!
Position Summary:
The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.
Key Responsibilities:
- Assist clients with technical support when possible.
- Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
- Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
- Provide assistance to field personnel if needed.
- Interface with customers and other departments as necessary to ensure successful completion of service.
- Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
- Handle customer service requests using strong interpersonal skills and a customer focus.
- Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
- Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
- Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
- Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
- Champions a high performance leading to enhanced customer interface satisfaction.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
- Provides support and backup for other administrative/inside sales duties as requested.
- Knowledge of basic HVAC repair estimates is an asset.
Education and Experience
- 3-5 years of experience as a Dispatcher is required.
- Experience with national accounts is an asset
- Data Entry to Customer Web Portals
- Ability to follow and perform to customer guidelines
- Management of trades and subs to DNE guidelines
- Excellent customer service skills.
- Excellent verbal and written communication skills
- Attention to detail and multi -tasking
- Proficiency with MS Office applications; Excel is essential.
- Ability to exercise independent judgment and take initiative.
- Ability to work effectively under pressure.
- Graduate from a career college an asset.
- Demonstrated coordination, organizational, and interpersonal skills.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
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