Log in Sign up free
Apply now

Posted 7 days ago

Service Desk Specialist

@ Raas Infotek

View all jobs

Mississauga, Ontario

Contract
Apply now
SIGNALS

Responsibilities:

  • Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
  • Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
  • Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
  • Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
  • Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
  • Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.

Requirements summary:

  • Language requirements:
  • Must Have Skill
  • Meet SLAs and keep unresolved complaints to a minimum.
  • Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
  • Skill Requirements
  • Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-03
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Apply now

Raas Infotek

View all jobs
FieldValue
Open jobs on Jobsy7
Job description

Position : Service Desk Analyst ( French fluency is mandatory)

Location : Mississauga, ON- Onsite

Contract

Job description :

Language requirements:

  • Canada: fluent English and French

Must Have Skill

Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others

Job Summary

Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.

Key Responsibilities

responsibilities

  • Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
  • Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
  • Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
  • Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
  • Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
  • Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
  • Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
  • Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.

Skill Requirements

  • 5+ years in IT support, with at least 3 years at Level 2.
  • Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills.
  • Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless.
  • Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
  • Working knowledge of ITIL incident, request and problem management.
  • Fluent written and spoken language skills as listed for the location.

Preferred

  • Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA.
  • Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients.
  • Experience supporting users across several countries and time zones.

Ritesh Rawat

Raas infotek corporation

262 Chapman road, Suite 105A, Newark, DE-19702

Phone: 302-286-9831 Ext: 142,

Email: [email protected]

Website: raasinfotek.com

Similar jobs

  • Service Desk Level 2 Specialist

    Edmonton, AB
    Full Time

    10 Percent Recruiting: The prevailing market dynamic necessitates an economically viable recruitment solution, and that is precisely what 10 Percent Recruiting provides.

    3+ YOECandidates need at least three years of service desk or IT support experience, strong Windows and macOS knowledge, and experience with ticketing systems such as ServiceNow or Jira Service Management. They must hold two or more listed IT certifications, be legally entitled to work in Canada, and have excellent communication skills.

    ServiceNow, Jira Service Management, Windows, macOS, Chromebooks, printers

  • Bilingual (EN/FR) Discounter Rep.

    Mississauga, ON
    $25/hrFull Time

    Kelly Services

    Review of assigned queue and tasks is required on a daily basis; Bilingualism (English & French) would be a strong asset; Minimum High School education required, University or College degree preferred

  • Production Associate - morning shift

    Mississauga, ON
    $17.95/hrContract

    Randstad Canada

    - experience in manufacturing environment; • Work on production line as required; - Must have CSA-approved safety shoes/steel-toed boots

    Adhere to standard procedures, Production processes, Heavy lifting

  • Product Manager MDS, Hypodermics and Anesthesia

    Mississauga, ON
    $85k–$135k/yrOn-siteFull Time

    Becton Dickinson Canada Inc.

    2+ YOEDevelop and maintain expert market knowledge in terms of quantitative and qualitative market data; Act as the main knowledge leader with respect to competitive activities, initiatives, and partnerships to ensure…

    Customer segmentation, Sales, Strategic planning, Market research, Communication skills, Implement marketing strategies

    Executive Assistant, Business Process

    Mississauga, ON
    $55k–$105k/yrOn-siteFull Time

    Becton Dickinson Canada Inc.

    5+ YOEDocument and implement process improvements that enhance consistency, productivity, and user experience; Education and Experience:; College diploma or university degree preferred

    Business processes, Administrative support, Process improvement, Presentation skills, Onboarding, Documentation

    Executive Assistant, Team Lead

    Mississauga, ON
    $60k–$110k/yrOn-siteFull Time

    Becton Dickinson Canada Inc.

    5+ YOEIn addition to executive support responsibilities, the incumbent provides leadership, coaching, and coordination for the broader EA community, driving consistency, knowledge sharing,…; Support assigned leaders with…

    Leadership, Coaching, Process improvement, Onboarding, Collaboration, Time management

  • Bilingual Inside Sales Representative

    Mississauga, ON
    $80k–$100k/yrFull Time

    Altis

    5+ YOELanguage: Bilingual English and French, strong written and verbal communication skills in both languages required; Skills and Qualifications; • 5+ years of progressive experience in financial services, specifically…

    Bilingualism, Sales, Relationship building, Teamwork, Process improvement, Communication skills

  • Senior Indigenous Partnerships & Project Advisor

    Waterloo, ON +4

    It translates community priorities, client needs, market intelligence and delivery experience into stronger pursuits, practices and organizational capability; Use community priorities, relationship insights, client…

    Leadership, Reporting, Coaching, Social sciences, Project management, P.Eng.

Locations & environments

Locations

All of CanadaRemote · Hybrid · On-site · Field

Pro tip: add remote jobs to widen your search.

Exclude locations

Workplace type

Company jobs in these results

These are this company’s jobs loaded in your current search. The company may have more openings.