Posted 23 days ago
Service Desk Specialist
@ Hays
Montréal, Quebec
Overview
Hays is hiring a fully bilingual Service Desk Specialist on a 6-month contract in Montreal, QC, paying $32-$35/hour (T4). The role provides phone-based IT support, troubleshooting hardware, software, printer and access issues, and documenting incidents in ServiceNow or similar systems.
Responsibilities:
- Dépanner les problèmes matériels, logiciels, d'imprimante et d'accès
- Offrir du soutien technique et des conseils par téléphone
- Documenter les incidents et leurs résolutions dans ServiceNow
- Escalader les problèmes non résolus et communiquer les prochaines étapes
Requirements summary:
- Un an d'expérience en dépannage, soutien technique ou centre d'appels
- Expérience avec Active Directory et ServiceNow ou un système de billetterie
- Bonnes compétences en résolution de problèmes et service à la clientèle
- Excellente communication orale et écrite en français et en anglais
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | CompTIA A+ |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hays
| Field | Value |
|---|---|
| Open jobs on Jobsy | 372 |
📍 Location: Montreal, QC
📅 Contract Duration: 6 Months
🗣️ Language Requirement: Fully Bilingual (French & English)
💰Pay Rate: $32-$35/hour (T4)
Are you passionate about technology and helping people solve IT challenges? We're looking for a Bilingual Helpdesk Support Specialist to provide exceptional technical support and customer service to end users.
What You'll Be Doing:
- Troubleshoot hardware, software, printer, and access-related issues
- Provide phone-based technical support and guidance
- Document incidents and resolutions in ServiceNow or similar ticketing systems
- Escalate unresolved issues and communicate next steps clearly
- Collaborate with teammates and contribute to knowledge-sharing initiatives
- Deliver a white-glove customer experience while handling technical issues
Must-Have Skills:
- 1+ year of Helpdesk, Technical Support, or Call Centre experience
- Active Directory (AD)
- Hardware & Technical Troubleshooting
- ServiceNow or ticketing system experience
- Strong customer service and problem-solving skills
- Excellent verbal and written communication skills in French and English
Nice-to-Have:
⭐ CompTIA A+ or related certification
⭐ Enterprise IT support experience
⭐ Strong troubleshooting and technical aptitude
Journal
Only you can see this. Kept on this device, and in your account when you sign in.