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Posted 23 days ago

Service Desk Specialist

@ Hays

Montréal, Quebec

Contract1+ years experience
Apply now
SIGNALS

Overview

Hays is hiring a fully bilingual Service Desk Specialist on a 6-month contract in Montreal, QC, paying $32-$35/hour (T4). The role provides phone-based IT support, troubleshooting hardware, software, printer and access issues, and documenting incidents in ServiceNow or similar systems.

Responsibilities:

  • Dépanner les problèmes matériels, logiciels, d'imprimante et d'accès
  • Offrir du soutien technique et des conseils par téléphone
  • Documenter les incidents et leurs résolutions dans ServiceNow
  • Escalader les problèmes non résolus et communiquer les prochaines étapes

Requirements summary:

  • Un an d'expérience en dépannage, soutien technique ou centre d'appels
  • Expérience avec Active Directory et ServiceNow ou un système de billetterie
  • Bonnes compétences en résolution de problèmes et service à la clientèle
  • Excellente communication orale et écrite en français et en anglais

Tools & skills

Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-10-23
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
Licences & certificationsCompTIA A+

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Job description

📍 Location: Montreal, QC

📅 Contract Duration: 6 Months

🗣️ Language Requirement: Fully Bilingual (French & English)

💰Pay Rate: $32-$35/hour (T4)

Are you passionate about technology and helping people solve IT challenges? We're looking for a Bilingual Helpdesk Support Specialist to provide exceptional technical support and customer service to end users.

What You'll Be Doing:

  • Troubleshoot hardware, software, printer, and access-related issues
  • Provide phone-based technical support and guidance
  • Document incidents and resolutions in ServiceNow or similar ticketing systems
  • Escalate unresolved issues and communicate next steps clearly
  • Collaborate with teammates and contribute to knowledge-sharing initiatives
  • Deliver a white-glove customer experience while handling technical issues

Must-Have Skills:

  • 1+ year of Helpdesk, Technical Support, or Call Centre experience
  • Active Directory (AD)
  • Hardware & Technical Troubleshooting
  • ServiceNow or ticketing system experience
  • Strong customer service and problem-solving skills
  • Excellent verbal and written communication skills in French and English

Nice-to-Have:

⭐ CompTIA A+ or related certification

⭐ Enterprise IT support experience

⭐ Strong troubleshooting and technical aptitude

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