Posted 10 months ago
ServiceNow CSM (Customer Service Management) Technical
@ Sapsol Technologies Inc
Calgary, Alberta
Overview
Sapsol Technologies Inc is hiring a ServiceNow CSM Technical Lead / Developer on a contract basis. The role designs, configures and implements ServiceNow Customer Service Management solutions with technical leadership and hands-on development. Requires 5+ years of ServiceNow experience, including 2+ years in technical leadership, and three required ServiceNow certifications.
Responsibilities:
- Design, create and configure ServiceNow CSM solutions
- Develop and customize CSM components and portal widgets
- Integrate ServiceNow CSM with ITSM, FSM, HRSD or external systems
- Provide technical leadership and hands-on development
- Collaborate with business stakeholders and architects
Requirements summary:
- 5+ years of ServiceNow experience, 2+ in technical leadership
- Deep understanding of ServiceNow platform architecture
- Strong scripting skills in JavaScript and GlideScript
- Experience with REST and SOAP API integrations
- Hands-on Agile experience with ServiceNow Agile 2.0
- CSA, Certified Application Developer and CSM Implementation Specialist certifications required
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-01-04
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Experience | 5+ years |
| Management experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist (CSM) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sapsol Technologies Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A Process-Centric AI & Quantum company
Full company description
SAPSOL Technologies Inc. advances enterprise transformation by unifying ERP platforms with AI, cloud, and DevOps to deliver pragmatic, high-impact outcomes. We specialize in S/4HANA implementations, system and data migration, and managed support services—ensuring resilient integration and continuous optimization of core business processes. Our applied analytics and decision intelligence deliver trustworthy insights that elevate planning, controls, and operational performance. With 20+ years of delivery, SAPSOL executes rapid go-to-market programs and orchestrates complex global rollouts. We drive measurable gains in process optimization, automation, and change management. Our cloud engineering, AI, and analytics improve supply chains, financial close and reporting, and customer operations—boosting efficiency while reducing cost and risk. Our SAPSOL Product Innovation Lab (SPIL) powers execution: HireRig—our AI-driven talent platform—and production-grade AI bots that accelerate ETL and data migration, validate master data, and remediate defects. These accelerators help teams adopt, stabilize, and scale faster. Led by a seasoned leadership team, SAPSOL delivers secure cloud architectures, data platforms, and modern mobility. We collaborate with startups and invest in disruptive ideas, applying deep expertise across SAP, Oracle, IBM, and Microsoft to turn bold strategies into value. Experience pragmatic innovation with SAPSOL Technologies—where reliability meets reinvention. Contact: [email protected] | +1 343-800-7433 Managed services improved by AI bots for monitoring and triage.
- LinkedIn followers
- 35,758
- People associated on LinkedIn
- 164
- Reported office locations
- 2040 Martin Ave, Santa Clara, California 95050, US
- 5865 McLaughlin Rd, Unit 4, Mississauga, Ontario L5R 1B8, CA
- 2B2, New York Corner, Ahmedabad, Gujarat 382475, IN
- Accra, Accra , GH
- Business categories
- Enterprise Resource Planning (ERP)
- Consulting
- Software
- IT Management
- Internet of Things
- Cloud Computing
- Big Data
- Other recorded names
- Sapsol Technologies Inc
- Specialties
- SAP Consulting
- SAP Projects
- SAP Staffing
- SAP Outsourcing
- SAP Resources (Permanent)
- SAP Resources (Contract)
- SAP ABAP DEVELOPMENT
- SAP BI/BW/Business Objects
- SAP Mobility
- Afaria
- SAP Successfactor
- SAP Big Data
- Oracle Enterprise Applications
- Cloud Computing
- Enterprise Architecture
- JD Edwards
- Workday
- CISCO
- Websphere
- Testing
- IoT
- Managed Services
- Technology Services
- Projects and Cost Optimized Delivery Model
- CNN/RNN
- AI/Deep Learnin
- RPA
- Embedded Systems
- and Process Re-engineering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
SAPSOL Technologies Inc. advances enterprise transformation by unifying ERP platforms with AI, cloud, and DevOps to deliver pragmatic, high-impact outcomes. We specialize in S/4HANA implementations, system and data migration, and managed support services—ensuring resilient integration and continuous optimization of core business processes. Our applied analytics and decision intelligence deliver trustworthy insights…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Santa Clara, California |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | SAP ConsultingSAP ProjectsSAP StaffingSAP OutsourcingSAP Resources (Permanent)SAP Resources (Contract)SAP ABAP DEVELOPMENTSAP BI/BW/Business ObjectsSAP Mobility Afaria |
| Open jobs on Jobsy | 298 |
| View page |
The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.
Experience - 5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications -
· 5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
· Deep understanding of ServiceNow platform capabilities and architecture.
· Develop and customize CSM components such as:
· Case Management
· Account & Contact Management
· Entitlements, SLAs, and Contract Management
· Customer Portal / Service Portal widgets
· Playbooks for CSM, Agent Workspace, and Guided Decisions
· Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
· Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).
· Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
· Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
· Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0)
Certifications :
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer – Required
- ServiceNow Certified Implementation Specialist (CSM) – Required
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