Spa Receptionist

At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. The KurSpa Reception team works to provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa and salon experiences and treatments.

Responsibilities include:

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for guests during treatment check in and check out
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the KurSpa History and vision
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
• Communicate effectively between spa staff to ensure an efficient guest experience
• Promote a safe working environment by adhering to Hotel health and safety standards
• Use multi-lined phones
• Process transactions and adjustments in Maestro daily
• Perform any duties and responsibilities as assigned, including check lists
• Other duties as assigned

Qualifications:

• Excellent communication skills
• Excellent computer and typing skills skills
• Ability to maintain professional and welcoming demeanor at all times
• Must be focused on providing an exceptional level of service to every guest
• Previous Front Desk/Reception experience
• Previous spa experience also an asset
• 1-2 years of customer service experience required
• Ability to work flexible hours including evenings, weekends and holidays as required

Job Types: Full-time, Permanent

Perks & Benefits:

• Discounted food and spa treatments
• Gift Shop discount
• Deeply discounted room rates available to team members
• Company events
• Monthly employee incentives
• Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
• Training and development opportunities

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)
• Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Mr. Jake Coventry, KurSpa Manager. Only candidates selected for an interview will be contacted.