Staff Product Designer, Design Systems

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are seeking a Staff Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization. Our product designers work directly with customers to understand their behaviors, needs, and workflows. They champion thoughtful, high-quality experiences as we transform how lawyers and their teams serve their clients. If you’re focused on shipping value to customers with an opportunity to revolutionize an industry, you’ve found your next team.

About the role

The Design Systems team at Clio is the connective tissue of our product ecosystem. Our foundations allow teams to move faster and ship more consistently, and that work is more important than ever. AI is rewriting what "baseline" means for every interface our customers and colleagues touch. We’re rewriting the playbook for how Clio's product teams discover, design, and ship alongside it, by creating shared frameworks, heuristics, and tooling that make the agentic product development lifecycle faster, more consistent, and more repeatable for every team we support.

Our vision is a design system that doesn't just describe how things look, it describes how intelligent systems behave, communicate, adapt, and delegate to users, while staying on brand. Our mission is to build that system, and the culture around using it, so that every experience feels coherent, trustworthy, and unmistakably Clio.

As a Staff Product Designer, you'll own the vision and evolution of Clio's design system as it enters an AI-first era, acting as both product owner and design practitioner for the shared foundations that power our internal teams and shape every customer-facing experience. You'll drive the frameworks, patterns, and standards that define how Clio designs agentic product experiences: from AI interaction models and streaming states, to content voice, brand expression, and the new heuristics needed to evaluate intelligent systems. Ideal candidates thrive in ambiguity, turning deep customer understanding into clear direction, cohesive experiences, and measurable outcomes. You’ll partner closely with Product and Engineering leaders to set vision, raise the quality bar, and elevate other designers, including shaping AI experiences that are trustworthy, explainable, and appropriately controlled.

What you’ll do

• Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes.

• Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.

• Lead end-to-end design across multi-surface journeys from opportunity framing to prototyping, validation, and high-quality execution.

• Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaborative thinking.

• Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”

• Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.

• Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.

• Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.

• Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.

• Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

What you bring

• 8+ years of Product Design experience. B2B SaaS experience is preferred, but not required.

• Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).

• Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.

• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.

• Strong product judgment and business acumen; an ablility to connect customer needs to strategy, metrics, and roadmap decisions.

• Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.

• Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.

• Proven experience designing AI-powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.

• Proven systems thinking; an ablility to design reusable frameworks and patterns that scale across teams and products.

• Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)

• Excellent presentation and storytelling skills.

• Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.

• Strong cross-functional partner who drives execution across teams and workstreams.

• Experience mentoring peers.

What we're specifically looking for

• A track record of taking a design system from functional to foundational, evolving application and rollout rigor, documentation, and architecture to support an adaptive product ecosystem, including products brought in via acquisition and 0-1 bets.

• Fluency with agentic or AI-first products where the primary unit of interaction is a system behavior not a screen and where delegation, trust, and human oversight are central design problems.

• Shipped interaction patterns for AI-powered features: streaming states, citations, confidence signaling, refusals, and error recovery.

• Experience adapting a platform to serve distinct customer verticals with different domain vocabularies, workflows, or compliance contexts.

​Bonus if you have…

• Grounding in content design or UX writing, with the ability to develop voice, tone, and writing standards that operate at a system level and hold up across surfaces.

• Experience designing AI-powered features in professional contexts where trust, explainability, and user control are meaningful design constraints.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $150,400 to $225,600 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.