Support Services Operator Lead

Job Description

Aramark is recruiting a full time Housekeeping and Food Service Supervisor to assist managing services in a small senior living facility in Aurora, ON. The Housekeeping and Food Service Supervisor is responsible to oversee the daily operations of housekeeping, laundry, and food service departments.This position ensures a clean, safe, comfortable, and welcoming environment for residents while maintaining high standards of food quality, sanitation, infection prevention, and customer service. The Supervisor leads frontline staff, ensures compliance with applicable Ontario regulations, and promotes resident satisfaction through effective team management and operational excellence.

Aramark is a Trusted Hospitality Partner and we are bringing hospitality solutions to long-term care, assisted living, retirement, and independent living homes in Canada for over 50 years.
Life is made up of a series of meaningful moments—and we want to help create those moments. Whether we’re collaborating with co-workers, making nutritious menu plans, serving delicious meals, spotlessly cleaning rooms, or neatly folding laundry—every single action matters.

Senior Living - Aramark

Job Responsibilities

Housekeeping Operations

• Supervise and coordinate daily housekeeping and laundry services throughout the retirement residence.
• Assign work schedules, duties, and priorities to housekeeping staff.
• Conduct regular inspections of resident suites, common areas, dining rooms, laundry facilities, and administrative offices to ensure cleanliness standards are met.
• Monitor inventory levels of cleaning supplies, chemicals, linens, and equipment.
• Ensure proper use, storage, and handling of cleaning products in accordance with Workplace Hazardous Materials Information System (WHMIS) requirements.
• Investigate and resolve housekeeping-related concerns and complaints from residents, families, and staff.

Food Service Operations
• Supervise food service employees during meal preparation, service, and cleanup.
• Ensure dining services are delivered in a professional, respectful, and resident-centered manner.
• Monitor food quality, portion control, presentation, and service standards.
• Ensure compliance with Public Health regulations, food safety standards, and infection prevention protocols.
• Assist with menu implementation and special events in collaboration with dietary and culinary staff.
• Address resident dietary accommodations and service concerns as required.

Staff Leadership and Supervision
• Recruit, train, coach, and evaluate housekeeping and food service employees.
• Conduct performance reviews and provide ongoing feedback.
• Schedule staff shifts and manage attendance, overtime, and staffing levels.
• Promote teamwork, professionalism, and a positive workplace culture.
• Support staff development through orientation and ongoing training programs.
• Participate in corrective action and disciplinary processes in accordance with company policies and employment legislation.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum 1 years of supervisory experience in housekeeping, food service, hospitality, healthcare, long-term care, retirement living, or a similar environment.
• Experience managing teams and scheduling staff.
• Experience with inventory control, quality assurance, and regulatory compliance.
• Knowledge of retirement home operations and resident-centered care principles.
• Understanding of food safety regulations and sanitation standards.
• Knowledge of housekeeping best practices and infection prevention procedures.
• Strong leadership, communication, and conflict resolution skills.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office applications and electronic scheduling systems.
• Ability to work flexible hours including weekends, evenings, and holidays as required.

What We Offer You:
• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.