Posted last month
Support Specialist - Collision
@ Fix Network
Burlington, Ontario
Overview
Fix Network is hiring a Support Specialist for its collision division to help franchise partners meet quality and operational standards. The role involves vehicle reinspections, estimate reviews, coaching franchise teams, and supporting shops during catastrophe events. The posting states a full-time salary starting at $75,000 per year, with extensive travel within the assigned region.
Responsibilities:
- Conduct vehicle reinspections for warranty and quality control
- Review repair estimates against insurance partner requirements
- Coach franchise teams on insurance, estimating and parts programs
- Support shops with day-to-day operational questions
- Assist franchise locations during catastrophe events
Requirements summary:
- Minimum 3 years in collision repair industry
- Experience in damage appraisal and production management
- Strong coaching and communication skills
- Microsoft Office proficiency
- Valid Canadian driver's licence with strong driving record
- Willingness to travel extensively in the region
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-09-28
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: frequent |
| Work setting | Client sites, Outdoors, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Performance bonus, Transit support, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fix Network
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We see future where identity theft and personal data abuse are technically impossible, our digital lives are safe, our digital transactions are secure, and we can always regain access to our digital assets. We believe that we have designed the right architecture to enable these ideas, and we invite you to join us and support our vision. FIX Network is an initiative combining international companies and organizations that are leaders of their respective industries of security, telecommunications, mobile app development, blockchain technology, open-source community and business management. Private keys will play a critical role in securing our digital lives. We believe that the most practical way to store these keys is on users' SIM cards, to enable secure access to our digital lives wherever we go. Our technology will enable safe transaction signing by the SIM card itself, never exposing the user’s private keys. In addition, multiple SIM cards may be used to backup keys, or included as multi-signature devices. FIX Network will utilize and leverage the existing cellular infrastructure by defining and implementing a new blockchain-based security protocol. This architecture will enable mobile operators to provide a safe environment for protecting our identities and digital assets such as cryptocurrencies. All of our components will be released as open-source and can be rapidly deployed by mobile operators worldwide.
- LinkedIn followers
- 174
- People associated on LinkedIn
- 3
- Reported office locations
- Lvov, Vilnius, Vilniaus Apskritis LT-09313, LT
- 1 Shankar St, Herzliya, Herzliya 4672501, IL
- Other recorded names
- Fix Network
- FIX Network
- Specialties
- Tokenization
- Blockchain
- Digital assets
- Token Generation Event
- Crypto Investment
- Decentralized ledger
- Cybersecurity
- Telecom
- Crowdfunding
- and Telecommunication
- Profile identifies a recruitment agency
- No
We see future where identity theft and personal data abuse are technically impossible, our digital lives are safe, our digital transactions are secure, and we can always regain access to our digital assets. We believe that we have designed the right architecture to enable these ideas, and we invite you to join us and support our vision. FIX Network is an initiative combining international companies and…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Headquarters | Vilnius, Vilniaus Apskritis |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | TokenizationBlockchainDigital assetsToken Generation EventCrypto InvestmentDecentralized ledgerCybersecurityTelecomCrowdfundingand Telecommunication |
| Open jobs on Jobsy | 8 |
| View page |
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.
What You'll Do
- Support franchise partners in achieving quality, performance, and operational excellence standards.
- Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
- Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
- Coach and train franchise teams on:
- Insurance guidelines and procedures
- Estimating systems and best practices
- Parts program utilization
- Operational tools and processes
- Provide day-to-day support to shops, assisting with operational questions and urgent requests.
- Document interactions and support activities within the Franchise Management System.
- Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
- Analyze root causes of performance challenges and implement effective solutions.
- Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.
What We're Looking For
- Minimum of 3 years of experience in the collision repair industry.
- Experience in damage appraisal and production management.
- Strong coaching, communication, and relationship-building skills.
- Proven ability to solve problems and manage multiple priorities effectively.
- Self-motivated, organized, and results-oriented professional.
- Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
- Valid Canadian driver's license with a strong driving record.
- Willingness and ability to travel extensively within the assigned region and occasionally across Canada.
Why Join Fix Network?
At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.
In this role, you'll enjoy:
- A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
- 3 weeks of vacation from day one, plus 5 sick days per year.
- An employer RRSP contribution matching 50% of your contributions, up to a maximum of 3% of your salary.
- Group benefits with 75% of premiums paid by the employer, including telemedicine services.
- Up to $3,000 per year in tuition reimbursement to support your professional development.
- An annual $250 allowance to spend in our Fix Network apparel and merchandise store.
- A referral bonus of up to $1,000 when you help us find our next great talent.
- Opportunities to connect and celebrate throughout the year, including monthly celebrations to welcome new employees and recognize birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and other team events.
- Our annual Team Meeting, bringing together team members from around the world for several days to align on company priorities, connect with international colleagues, and enjoy valuable team-building experiences.
- Free on-site parking.
Ready to Make an Impact?
If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you.
Apply today and grow your career with Fix Network.
At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.
Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.
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