Posted 1 hour ago
Team Lead
@ Aplin
Winnipeg, Manitoba
Overview
Aplin is hiring a Team Lead in Winnipeg for a client to supervise a team of Customer Service Representatives, driving performance, coaching and employee development. The role is full-time at an expected $48,000 to $50,000 per year, with rotating shifts including evenings, weekends and holidays, and a criminal background check required.
Pay:
$48,000–$50,000 a year
Responsibilities:
- Lead, coach and support a team of customer service representatives
- Monitor KPIs and service level targets
- Analyze reports and performance metrics to improve results
- Handle customer escalations and complex service issues
Requirements summary:
- High school diploma or equivalent required
- Minimum 6 months to 1 year of contact centre leadership or supervisory experience
- Previous experience managing escalated customer concerns
- Proficiency with Microsoft Office applications
- Flexible for rotating shifts including evenings, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Management experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | High school (required), Bachelor’s degree (preferred) |
| Fields of study | Business |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aplin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 839 |
To Apply for this Job Click Here
Tammy Boyko and Carlan Wilbon with Aplin have multiple openings for an experienced Team Lead to provide day-to-day leadership and support to a team of Customer Service Representatives for our client in Winnipeg. This role is responsible for driving team performance, ensuring an exceptional customer experience, and fostering a positive, high-performing work environment through coaching, training, and employee development.
Compensation
- Expected salary range is $48,000 – $50,000 per annum, commensurate with experience
Responsibilities
- Lead, coach, and support a team of Customer Service Representatives to achieve performance and service excellence.
- Deliver ongoing coaching, feedback, and performance evaluations to promote employee development and engagement.
- Monitor operational performance and ensure key performance indicators (KPIs) and service level targets are consistently met.
- Analyze reports and performance metrics to identify trends, opportunities, and areas for improvement.
- Develop and implement action plans to improve team performance and customer satisfaction.
- Motivate and recognize employees through coaching, performance management, and incentive initiatives.
- Assist with workforce planning and coordinate schedule adjustments in collaboration with workforce management.
- Handle customer escalations and provide guidance on complex service issues.
- Maintain a thorough understanding of products, services, policies, and procedures to effectively support the team.
- Foster a positive, collaborative, and customer-focused team culture.
- Perform other related duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Post-secondary education in Business or a related field is considered an asset. An equivalent combination of education and experience will also be considered.
- Minimum 6 months to one year of leadership or supervisory experience in a contact centre or customer service environment.
- Previous experience managing escalated customer concerns.
- Proficiency with Microsoft Office applications.
- Experience creating and interpreting reports and performance metrics.
- Strong leadership, coaching, and employee development skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Strong analytical, organizational, and problem-solving skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Flexible to work rotating shifts, including days, evenings, weekends, and holidays, as required.
- Criminal background check is required.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
To Apply for this Job Click Here
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