Team Lead or Manager, Surety

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

138,500 - 169,300

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

A Surety career is an opportunity to define Intact’s Specialty Solutions offering and expand our business beyond $20 billion of total annual premiums. Leverage your insurance or financial background and strong people skills as you grow your career and solve the exciting challenges that each day brings in managing complex risks. Be part of a team whose size and sophistication help separate us from the competition in the space and contributes to our growing leadership in the Specialty Solutions market both in Canada and globally.

We’re looking for a Team Lead or Manager, Surety, to join our growing team!

What you’ll do here:

• Team leadership & development:
  • Coach and develop underwriters through day-to-day guidance, file reviews, feedback, and formal training plans which result in them being motivated towards success
  • Collaborate with other team leaders to achieve goals and monitor progress against the department business plan and service standards.
  • Lead regular team meetings to communicate priorities, operational updates, and gather feedback.
  • Manage team performance by conducting performance reviews and career developing discussions
    
• Broker & market leadership:
  • Own key broker relationships; maintain a regular rhythm of account planning, pipeline reviews, and performance updates.
  • Strengthen broker portfolio performance and develop new opportunities.
  • Lead negotiations on larger/complex accounts and provide escalation support to underwriters.
  • Promote products and appetite through broker training, information sessions, and market-facing communication.

• Portfolio & profitability:
  • Build and manage a profitable book of business aligned to product appetite and underwriting authority.
  • Set and track portfolio performance targets and take action to improve results.
  • Review/audit underwriting files and decisions to ensure adherence to guidelines, authority levels, and company standards.
  • Authorize and support complex new business, renewals, endorsements, and exceptions within delegated authority.

• Operational excellence:
  • Maintain service levels by monitoring workflow, setting priorities, and removing roadblocks to productivity.
  • Collaborate cross-functionally (claims, operations, finance, product, compliance) to improve outcomes and customer/broker experience.
  • Navigate internal and market change with clear communication and steady execution.

What you bring to the table:

• University and/or College Degree or any combination of equivalent education and experience
• Minimum 8-10 years of relevant experience in Contract Surety
• Previous 1-2 years supervisory experience would be ideal
• Ability to provide strategic direction, to transmit and share information to different target audiences.
• Ability to execute short- and long-term strategic priorities
• Build relationships based on trust and collaboration with different groups and to influence business priorities.
• Strong set of soft skills including interpersonal, organizational and time management skills, communication and skills
• High level of integrity, confidentiality and accountability
• Able to navigate changes internally and in the market
• Open to some travel

Why join us:

• Lead a high-impact contract surety team with direct influence on growth and profitability.
• Opportunity to strengthen underwriting capability, service excellence, and broker value.

Please note that the posted salary range is for the Manager role. The role and salary for the candidate will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.