Posted 10 days ago
Technical Support Analyst
@ GIP - GFLI
Markham, Ontario
Overview
GIP - GFLI is hiring a full-time Technical Support Analyst to maintain IT infrastructure across remote and local offices. The role covers user support, hardware and software setup, Microsoft 365 administration, Active Directory onboarding, and travel to office sites up to 20%. The posting states a base salary of $65,000 - $70,000 per year, an annual performance bonus, and group benefits.
Pay:
$65,000–$70,000 a year
Responsibilities:
- Troubleshoot issues, set up equipment and provide user support
- Install, modify and repair hardware, software and peripherals
- Support Microsoft Office 365 and manage onboarding and offboarding in Active Directory
- Deploy and manage mobile devices
- Record incidents following ITIL practices and maintain SOPs
Requirements summary:
- 3-5 years of technical support experience
- Associate's or bachelor's degree in IT, Computer Science or related field
- Proficiency in Windows and macOS
- Knowledge of Active Directory, DNS, DHCP and file services
- Experience with MDM tools and remote support tools
- Ability to lift 25 pounds
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 25 lb · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+ |
| Encouraged to apply | Indigenous peoples, Women, People with disabilities, Racialized people |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Information Technology, Computer Science |
| Perks mentioned | Retirement plan, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GIP - GFLI
| Field | Value |
|---|---|
| Open jobs on Jobsy | 43 |
Come help build the future, where our work makes the world work!
SUMMARY
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.
PRIMARY SCOPE OF ROLE
- Troubleshooting issues, setting up equipment, and providing user support, with periodic travel to various office sites
- Install, modify, and repair computer hardware, software, and peripherals.
- Perform hardware and/or software relocation and reconfiguration as needed.
- Diagnose and resolve technical issues with approved diagnostic tools.
- Prepare requisitions for IT-related hardware and software purchases.
- Provide support for Microsoft Office 365 suite of products, including setup, troubleshooting, and management.
- Perform onboarding and offboarding tasks, including account creation and deactivation in Active Directory.
- Support other core infrastructure services such as Active Directory, DNS, DHCP, and file services.
- Deploy and manage mobile devices, including configuration and troubleshooting.
- Monitor the ticket system to identify and implement preventive actions.
SPECIFIC DUTIES
- Record and document incidents following ITIL best practices.
- Prioritize and execute issue resolutions promptly.
- Provide technical support to end users.
- Set and communicate realistic follow-up timelines.
- Respond to calls and emails within established Key Performance Indicators (KPIs).
- Participate in on-call responsibilities as needed.
- Document network infrastructure changes.
- Create and maintain Standard Operating Procedures (SOPs).
- Continuously monitor select hardware, software, and network resources.
- Travel to various office locations (up to 20%).
POSITION REQUIREMENTS
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
- 3-5 years of technical support experience.
- CompTIA A+, Network + or equivalent certification preferred.
- Proficiency in Windows and macOS operating systems.
- Experience with remote support and diagnostic tools.
- Strong understanding of networking fundamentals.
- Awareness of cybersecurity best practices.
- Experience with Microsoft Office 365 suite of products.
- Knowledge of Active Directory, DNS, DHCP, and file services.
- Experience with MDM tools
- Ability to lift 25 pounds of technical equipment.
- Ability to perform tasks that require working at medium heights (e.g., accessing server racks, installing network equipment) safely and efficiently.
- Ability to connect and interact with people to seek different perspectives.
- Superb communication and interpersonal skills
- Strong ability to effectively prioritize and manage multiple competing priorities.
- Demonstrate versatility and resourceful in overcoming business challenges.
WHAT WE OFFER
- Expected Base Salary: $65,000 - $70,000 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations.
- Annual performance-based bonus.
- Comprehensive group benefits program.
- Retirement savings program.
- Career growth and advancement opportunities.
Disclaimers
Artificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers.
Vacancy Status: This posting is for an existing job vacancy.
GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees.
We thank you for your interest. Only those selected for an interview will be contacted.
Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives.
We believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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