Posted 61 months ago
Technical Support Analyst
@ ASL Consulting
Toronto, Ontario
Overview
ASL Consulting is hiring a Technical Support Analyst, a full-time hybrid role (50% office, 50% home) in Toronto's TTC area. The work covers pre- and post-implementation support, remote client software installations and deployments, diagnosing and resolving escalated issues, and testing applications. Candidates need at least 2 years of end-user application support, SQL knowledge and expert Excel skills; salary is commensurate with experience.
Responsibilities:
- Deploy and update client software builds and conduct remote installations
- Diagnose and reproduce reported client issues with development
- Test and evaluate all software applications
- Resolve escalated client concerns and prepare client communications
- Manage the internal bug tracking system
Requirements summary:
- At least 2 years of end-user application support experience
- IT degree or diploma
- SQL knowledge
- Expert in MS Excel
- 1-2 years of software deployment and update experience
- Communication in English, French an asset
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2021-11-12
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ASL Consulting
| Field | Value |
|---|---|
| Headquarters | Toronto |
| Open jobs on Jobsy | 8 |
Company Description
- Industry leader in the Human Capital Software Industry
- Hybrid Schedule (50/50- office/home)
- Learn something new everyday
- Professional work environment
Check out our videos: https://www.youtube.com/watch?v=B8rD7h4jHuc
Team work, enthusiasm, solutions to problems and fun help to make a great working environment. We're looking to add industrious, energetic and analytical professionals with initiative to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and coming up with software solutions that could make a difference to human resource organizations around the world?
We've been at the forefront of the #HireToRetire Software Industry for most of the last 32 years and we continue to evolve to provide better technology, services and innovative Human Resources solutions.
Want to be a part of one of the best organizations in the industry?
Job Description
The Technical Support Team Lead position provides technical support and assistance pre and post implementation. The successful candidate will be required to deploy and update client builds as required. Conduct remote software installations while communicating in English and French if possible.
They will also be required to learn all ASL HR applications in order to probe and diagnose the exact root of reported client issues. They will be required to reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s). Evaluating / testing ALL software applications is a key function of the role. You will be responsible for ensuring that all escalated client concerns are resolved. You will liase between clients, technical and other management staff to ensure customer satisfaction as well as prepare client communication from time to time with the support of the Implementation Lead.
Possess excellent management and organizational skills and ability to work to deadlines independently or with your team as you will be responsible for managing the internal bug tracking system.
You will be required to use JitBit Help Desk tools to research similar problems from the past to provide resolution. Communicate effectively with internal/external clients at all levels (in English & French is possible.
You are expected to bring new ideas / suggestions for new/incremental development that would be useful to client in the future.
The position requires knowledge of SQL because from time to time SQL queries / scripts are required.
We're looking to add mature, industrious, energetic and analytical individuals to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and want to make a technological difference in the lives of people?
We offer a flexible schedule, the ability to learn something new everyday;
A professional work environment;
On TTC route - no car required
Qualifications
At least 2 years of experience providing end user application support
IT degree or diploma
SQL knowledge
Expert in MS Excel
At least 1-2 years experience with software deployment and updates
Additional Information
Salary commensurate with experience
Journal
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