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Technical Support Analyst (Help Desk)

@ Flexstaf IT

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Toronto, Ontario

1+ years experience
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Overview

Flexstaf IT is hiring a Technical Support Analyst for its help desk. The role provides first-level technical support on productivity tools, networks and devices for local and remote users. The posting describes a hybrid arrangement with three office days per week, and four in the first three months.

Responsibilities:

  • Provide Desktop, Mobile Productivity and end-user connectivity support to local and remote users
  • Assist with rollouts and troubleshooting of PCs, mobile devices, printers and networking
  • Apply security patches and updates to operating systems, applications and endpoint software
  • Perform moves, asset refreshes, installs, re-imaging and testing of workstations
  • Develop and maintain systems support knowledge base and hardware and software inventory

Requirements summary:

  • 1-2 years of first-level help desk and customer service experience
  • Advanced knowledge of MS Office, operating systems and web browsers
  • Knowledge of TCP/IP, DNS, DHCP and LAN/wireless connectivity
  • Strong troubleshooting and problem-solving skills
  • Post-secondary certificate or diploma, or bachelor's with Microsoft certifications

Tools & skills

MS OfficeWeb BrowsersMicrosoft IntuneAutopilotDeskproLansweeper
Source and dates

Source type not verified · manatal

Employer posting date
2026-11-05
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentIT
Experience1+ years
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
Licences & certificationsMicrosoft certifications
EducationCollege diploma (required), Bachelor’s degree (preferred)
Fields of studyComputer Science

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Flexstaf IT

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Job description

Requirements:

  • Provide technical support on Desktop and Mobile Productivity Tools (MS Office Applications, Web Browsers, OS) and end user connectivity for both local and remote users
  • Assist with roll outs and troubleshooting of new technology including PC hardware and accessories, mobile phones, tablets, printers, networking and workstation configurations
  • Responsible for applying security patches and updates on O/S and applications on workstations, including endpoint software
  • Perform tasks such as Moves, Asset Refresh, Install, De-install, Re-image, Evaluation, and Testing
  • Development, maintenance and updating of systems support knowledge base documentation for supported systems, including hardware and software inventory

A great candidate for this position will have:

  • 1-2 years' of previous 1st level help desk support and customer service experience
  • Advanced knowledge of Desktop/Mobile Productivity Tools (MS Office, OS, Web Browsers)
  • Knowledge of networking protocols (LAN/Wireless) and communications, specifically TCP/IP, DNS, DHCP, connectivity
  • Well-developed troubleshooting and problem-solving skills
  • Knowledge of security patches and updates to O/S and applications on workstations, laptops and mobiles, including anti-virus and security software
  • Post-secondary diploma or certificate from a technical college, or a bachelor's degree in computer science and Microsoft certifications

Must have:

  • Balance multiple assignments
  • Problem solving
  • Great communication
  • Able to take initiatives
  • Self-starter

Nice to have:

  • Experience configuring Microsoft Intune and deploying assets via autopilot
  • Knowledge using Deskpro as a ticketing system
  • Experience with Lansweeper for asset inventory

Certification:

  • N/A

Location:

  • Hybrid
  • This position follows a hybrid working policy, requiring three (3) days per week in our office and two (2) days working remotely. In order to assist with onboarding and workplace introductions, new hires will be required to work four (4) days in office per week during their first three (3) months of service. (All remote work must be completed from your home office within the province of Ontario.)

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