Posted 4 days ago
Technical Support Analyst
@ Insight Global
Ontario
Overview
Insight Global is hiring a contract Technical Support Analyst to support a healthcare client's proprietary PACS (Picture Archive Communication Systems) by phone and through remote server and workstation access. The work involves scoping, troubleshooting and driving issues to resolution. Candidates need Windows and Active Directory troubleshooting skills and strong customer service.
Pay:
From $43 an hour
Responsibilities:
- Provide phone and remote technical support for PACS
- Scope and troubleshoot issues on servers and workstations
- Drive issues to resolution
- Support a healthcare client's proprietary imaging system
Requirements summary:
- Knowledge of troubleshooting Windows and workstations
- Basic TCP/IP and Active Directory knowledge
- 2-year IT diploma or computer science degree, or equivalent experience
- Very strong customer service and communication skills
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Information Technology, Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
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Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 277 |
| View page |
• Knowledge of troubleshooting Windows Operating Systems and WKS
• Basic knowledge of TCP/IP network operation
• Basic Knowledge of Active Directory operation and troubleshooting
• 2 year Diploma program in Information Technology or or Bachelor Degree in Computer Science or equivalent experience
- Very strong customer service ability and communication skills.
Nice to Have Skills & Experience
• Windows command line, Powershell, proficiency
- Windows server experience
• Detailed knowledge of TCP/IP and OSI model
• CCNA – Cisco Certified Network Associate
• Experience working in a Support Center
• Proficiency in Troubleshooting Active Directory
• Experience providing technical support in a collaborative environment.
- LINUX experience
- Programming/coding experience
Job Description
To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.
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