Posted 27 days ago
Technical Support Engineer
@ Subex
Ontario
Overview
Subex Inc is hiring a Technical Support Engineer (L1 and L2) on a contract basis for telecom analytics software in the North America or CALA region. The role supports telecom software for fraud management, revenue assurance, network asset management, billing and partner settlement, or route optimization. Candidates need 5+ years of relevant experience, Unix and SQL skills, and intermediate to fluent Spanish.
Responsibilities:
- Resolve L1 and L2 technical support issues on telecom software
- Write shell scripts and SQL queries
- Manage tickets and knowledge management systems
- Communicate with customers in English and Spanish
Requirements summary:
- 5+ years of relevant experience
- Strong Unix and SQL skills
- Working knowledge of Linux, Postgres/Oracle and cloud platforms
- Intermediate to fluent Spanish
- Bachelor's degree or equivalent training/experience
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Work setting | Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Spanish |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Subex
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Subex Inc is Hiring for Technical Support Engineer in NA or CALA Region.
Prerequisite: Spanish language skills - Candidates should be able to communicate effectively in Spanish, at an intermediate to fluent level.
Subex is looking for an experienced Technical Support Engineer-L1 and L2 to join our growing team! If you're passionate about telecom technology and have strong technical chops, this could be your next big move.
Please note: Only candidates currently residing in North America (NA) or the Caribbean and Latin America (CALA) region will be considered for this role.
What we're looking for:
✅ Strong knowledge of Unix and SQL — able to write shell scripts and SQL queries
✅ Strong knowledge of Service Management, ticketing tools, and knowledge management systems.
✅ Working knowledge of Linux, Postgres/Oracle, and cloud platforms (AWS, Azure/GCP)
✅ Excellent, customer-focused communication skills
✅ bachelor's degree or equivalent training/experience
✅ 5+ years of relevant experience
✅ Hands-on experience with telecom software — fraud management, revenue assurance, network asset management, billing & partner settlement, or route optimization
Note: Candidates should be able to communicate effectively in Spanish, at an intermediate to fluent level.
Why Subex?
Join a global leader in telecom analytics, helping the world's top communication service providers manage risk, optimize revenue, and drive digital trust.
Interested? Send your resume to [email protected]
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