Posted 10 days ago
Technical Support Specialist
@ Beyond Energy Services & Technology
Calgary, Alberta
Overview
Beyond Energy Services & Technology is hiring a Technical Support Specialist to support internal MPD Engineering, Equipment Design, Operations and Software teams. The role handles technical support requests, coordinates with subject matter experts, and maintains the knowledge management system. Training and guided development are provided.
Responsibilities:
- Receive and document technical support requests
- Help resolve routine questions using approved procedures
- Coordinate with SMEs on complex issues
- Document troubleshooting and lessons learned
- Maintain the knowledge management system
Requirements summary:
- Relevant technical qualification or equivalent practical experience
- Organized problem-solving and attention to detail
- Clear communication and documentation skills
- Collaborative attitude and willingness to seek guidance
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Beyond Energy Services & Technology
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We Do Managed Pressure Drilling.
Full company description
Beyond Energy Services & Technology Corp. strives to be the “BEST” provider of Managed Pressure Drilling services. Our key to success is integrating our highly qualified and skilled team with over 100 years of experience, state-of-the-art equipment, and advanced modelling services. By combining these critical components in our operations, Beyond Energy Services & Technology Corp. can deliver exceptional performance, reliability, and safety to our clients.
- LinkedIn followers
- 16,190
- People associated on LinkedIn
- 219
- Reported office locations
- 505-3 St S.W., Suite 1110, Calgary, Alberta T2P 3E6, CA
- #101 8240 Sandlewood Place, Anchorage, Alaska 99507, US
- #2 – 7756, Edgar Industrial Way Red Deer, Red Deer, Alberta T4P 3R2, CA
- 5051 FM 2920 Rd, Spring, Texas 77388, US
- 1202 10 Street, Nisku, Alberta T9E 8K2, CA
- 7401 N County Road W, Odessa, Texas 79764, US
- 25211 Grogans Mill Rd, Suite 465, The Woodlands, Texas 77380, US
- Business categories
- Clean Energy
- Oil and Gas
- Energy Storage
- Energy
- Other recorded names
- Beyond Energy Services & Technology
- Beyond Energy Services and Technology Corp.
- Specialties
- Oil
- Gas
- MPD
- Safety
- Energy Services
- Manufacturing
- and Managed Pressure Drilling
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,139,365
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Beyond Energy Services & Technology Corp. strives to be the “BEST” provider of Managed Pressure Drilling services. Our key to success is integrating our highly qualified and skilled team with over 100 years of experience, state-of-the-art equipment, and advanced modelling services. By combining these critical components in our operations, Beyond Energy Services & Technology Corp. can deliver exceptional…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 201-500 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | OilGasMPDSafetyEnergy ServicesManufacturingand Managed Pressure Drilling |
| Open jobs on Jobsy | 9 |
| View page |
About the Role
The department aims to strengthen technical support and improve how technical and operational knowledge is captured, shared, and maintained across the company.
The Technical Support Engineer/Specialist will support internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software. Working with experienced subject matter experts (SME), you will help investigate technical issues, connect employees with reliable information, and turn lessons learned into practical resources that others can use.
This role is open to candidates with a technical foundation, strong communication skills, and a willingness to learn. Training and guided development will be provided.
Key Responsibilities
- Receive and document technical support requests, gather relevant information, and track progress through resolution.
- Help resolve routine questions using approved technical information and established procedures.
- Coordinate with appropriate SMEs on unfamiliar, complex, or unresolved issues.
- Document troubleshooting steps, resolutions, and lessons learned for review and reuse.
- Help maintain the company’s knowledge management system by organizing content, coordinating reviews, and updating approved information.
- Identify recurring issues, missing or outdated knowledge, and opportunities to improve technical resources and training.
- Support knowledge sharing across departments and regions.
- Follow established escalation and approval processes when issues require specialist expertise or technical authorization.
What You Bring
- A relevant technical qualification, training, or equivalent practical experience.
- An organized approach to problem solving and attention to detail.
- The ability to communicate clearly and document technical information.
- A collaborative attitude and willingness to seek guidance.
- An interest in both technical support and knowledge management.
Previous experience in every technical area listed is preferred but not required.
Skills and Experience You Will Develop
With training and guidance, you will build capability in:
- MPD engineering, equipment, operations, and software.
- Technical troubleshooting, investigations, and root-cause analysis.
- Preparing technical guidance, procedures, and learning materials.
- Knowledge-management platforms and support-tracking tools.
- Reviewing support data to identify recurring problems and knowledge gaps.
- Understanding relevant equipment standards and regulatory requirements.
- Collaborating with technical experts across departments and regions.
Who’s B.E.S.T?
Beyond Energy Services and Technology began in Canada in December 2015 and is a Managed Pressure Drilling (MPD) leader with a mission to provide sustainable, innovative, and best-in-class MPD solutions to our customers. Our diverse experience and focus on innovative and inventive technologies allow us to remain on top of our game and reduce our customer's non-productive time, save money, and ensure safe operations. Today, with headquarters in Calgary, Alberta, and in The Woodlands, Texas, our team comprises nearly 300 dedicated employees
Why Beyond?
Beyond is an exciting place to learn and grow both personally and professionally. We pride ourselves on our values and culture
Values
We believe in the importance of keeping people, communities, and the environment safe. We commit and deliver on our promises. We’ve built and continue to build a workplace that empowers equality, diversity, innovation, and belonging. Together we achieve results that allow us to exceed expectations
Culture
We foster a positive and inclusive work environment where everyone feels valued, motivated, and engaged. We achieve this with:
- Strong leaders who lead by example and demonstrate integrity
- Prioritizing employee development and growth with regular feedback and coaching
- Generous benefits to help our team members manage their personal and professional commitments for themselves and their families
- Acknowledgment and celebration of your contributions and achievements
- Working together to support each other’s success, to create camaraderie and strong collaboration between teams
Beyond is an equal opportunity employer and we encourage all qualified individuals to apply!
Journal
Only you can see this. Kept on this device, and in your account when you sign in.