Posted yesterday
Technical Support Specialist
@ AlarmTek Security Systems of Canada Inc.
Saskatoon, Saskatchewan
Overview
AlarmTek Security Systems of Canada Inc. is hiring a full-time Technical Support Specialist in Saskatoon. The role troubleshoots security systems, cameras, video doorbells, apps and connectivity for customers by phone, email and support systems.
Responsibilities:
- Receive and troubleshoot customer requests by phone, email and support systems
- Diagnose alarm, sensor, camera, doorbell and app issues
- Guide customers through step-by-step solutions
- Document interactions and escalate when needed
- Coordinate with technicians and other teams
Requirements summary:
- Logical thinking and calm problem solving
- Ability to explain technical steps simply
- Patience with less technically confident customers
- Comfort with mobile apps, connected technology and basic networking
- Organized, careful documentation and follow-through
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AlarmTek Security Systems of Canada Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Description
THE OPPORTUNITY
AlarmTek is a family-owned Canadian security company built in Saskatoon. We are looking for a patient, curious problem-solver who enjoys helping people and takes pride in finding the right answer.
You will be the knowledgeable voice customers rely on when a security system, camera, app or connected device is not working as expected. Your goal is not simply to close tickets. It is to solve problems and protect customer trust.
WHAT YOULL DO
Receive and troubleshoot customer requests by phone, email and support systems.
Diagnose issues involving alarm systems, sensors, cameras, video doorbells, apps, account access and connectivity.
Guide customers through clear, step-by-step solutions.
Document every interaction accurately and escalate when needed.
Coordinate with technicians and other teams to ensure issues are resolved.
YOULL BE A STRONG FIT IF YOU
Think logically and stay calm when the answer is not obvious.
Can explain technical steps in simple, respectful language.
Are patient with customers who are not technically confident.
Are comfortable with mobile apps, connected technology and basic networking.
Stay organized, document carefully and follow through.
WHY ALARMTEK
We will train you on AlarmTek products, troubleshooting standards, customer experience and support systems. Security experience is helpful, but technical aptitude, customer-service instincts and the willingness to learn are what matter most. This role can open doors into advanced technical, service and operational opportunities
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