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Tenant Services Coordinator (One-Year Contract)
@ West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, Alberta
Overview
West Edmonton Mall Property Inc. is hiring a Tenant Services Coordinator on a one-year temporary full-time contract. The role builds positive relations between tenants and mall management through proactive customer service and resolution of tenant concerns. The schedule is Monday through Friday with occasional on-call work, and pay depends on experience and qualifications.
Responsibilities:
- Build relationships with retail tenants and answer daily inquiries
- Administer and enforce mall and tenant policies with detailed records
- Resolve tenant complaints and conflicts
- Ensure tenants meet mall standards in common areas and back hallways
Requirements summary:
- Two to three years of retail property or project management experience
- Advanced Microsoft Office skills
- Electronic communication in multiple channels (text, email, instant messaging)
- Self-driven, works with minimal supervision
- Strong organizational and interpersonal skills
- Basic security clearance
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Business administration, Project management |
| Security clearance | Reliability status |
Summary and details written by AI from the posting; the employer’s posting is the authority.
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
West Edmonton Mall Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged. Fantasyland Hotel Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate. In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.
- LinkedIn followers
- 9,087
- People associated on LinkedIn
- 472
- Reported office locations
- 1755, 8882 170 Street, Edmonton, Alberta T5T 4J2, CA
- Business categories
- Hospitality
- Retail
- Shopping Mall
- Culture & Entertainment
- Arts, entertainment and recreation
- Other recorded names
- West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
- West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
- Specialties
- Shopping
- Shopping Centres
- Retail
- Hotels
- Hospitality
- Tourism
- Property Management
- Development
- Leasing
- Marketing
- Human Resources
- Business Development
- Information Technology
- Security
- Operations Management
- Recreation
- Amusement Parks
- and Restaurants
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
West Edmonton Mall Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | ShoppingShopping CentresRetailHotelsHospitalityTourismProperty ManagementDevelopmentLeasingMarketing |
| Open jobs on Jobsy | 37 |
| View page |
The Tenant Services Coordinator is responsible for building and maintaining positive relations between tenants and shopping centre management. The role will accomplish this broad mandate through a combination of a proactive customer service approach and effective dispute resolution of tenant concerns. This position is a temporary one-year contract.
PRIMARY RESPONSIBILITIES:
- Establishing strong working relationships with our retail tenants and responding to daily inquiries and requests while maintaining positive communications with all parties.
- Administering, managing, and enforcing all mall/tenant policies and regulations while maintaining detailed records and logs of tenant interactions.
- Utilizing strong conflict resolution and multi-tasking skills to handle various problems and challenges as they arise in the shopping center.
- Ensuring mall tenants are adhering to mall standards in common areas and back hallways to ensure our guests experience a clean and presentable shopping and entertainment environment.
- Responding to various tenant inquires and complaints while ensuring positive resolutions are reached.
- Other responsibilities as required.
DESIRED QUALIFICATIONS:
- Two (2) – three (3) years-experience in retail property management or a related project management position.
- Post-secondary Diploma in business administration or project management would be considered an asset.
- Advanced skill set in Microsoft Office applications.
- Knowledgeable of and possessing the ability to communicate electronically in multichannel modes including but not limited to texting, wireless e-mail, instant messaging, etc.
- Self-driven with the ability to work with minimal supervision adhering to broad task-based goals and objectives.
- Exceptional organizational, multi-tasking and interpersonal communication skills are required.
TERMS OF EMPLOYMENT:
- This is a temporary full-time position that is required Monday through Friday with occasional on call work.
- This is a salaried position that will depend on experience and qualifications.
- Must be able to pass a basic security clearance.
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