Webmaster and Digital Content Advisor

Position Number: [[positionNumber]] / [[cust_EmPathPositionID]]
Department: [[department_obj]]
Grade: [[cust_payGrade]]
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Salary: [[cust_MinimumRate]] - [[cust_MaximumRate]] per annum
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Posting deadline: November 10, 2026

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a leave replacement until February 29, 2028.

SCOPE
Reporting to the Manager, Web Communications, the incumbent will develop, sustain and enhance the university’s digital communication channels. The incumbent plans, creates, executes and analyses digital content on behalf of University Communications Services (UCS) and its clients. They help develop publishing schedules and ensure that the various stakeholders meet the deadlines imposed by the schedule. Furthermore, the incumbent will support the development of a successful digital communications strategy that contains the appropriate mix of content and method/platform.

PRIMARY RESPONSIBILITIES
• Curate selected sections of various websites. Ensure that content is written, delivered and updated according to schedule, tone and required information.
• Create project plans (IA proposals, readiness assessments, impact analysis, implementation plans) for specific website projects.
• Format digital content and determine where it should appear on the university’s public and private sites.
• Collaborate with communications advisors, content marketing specialists, graphic designers, translators and subject matter experts from academic and administrative units to create and update content.
• Train and support content authors from academic and administrative units on how to use the WCMS.
• Improve website and author experience by troubleshooting and documenting bugs.
• Work with the web communications team to continuously improve existing processes, as well as helping to create strategies for new ones.
• Perform housekeeping duties i.e. deactivation and archiving of elements, organizing digital asset management (DAM), resizing images, etc.
• Assist in developing and implementing search-engine optimization strategies.
• Assist in creating content guidelines to improve and maintain the university’s entire digital presence.
• Perform other duties in support of the unit.

QUALIFICATIONS
• Bachelor’s degree in a field related to the primary responsibilities and two to four years of relevant experience working as a webmaster with large-scale websites, including customer service experience to be able to effectively support users and various partner-led initiatives.
• Very good knowledge (Level 5) of spoken and written English in order to review and modify content and help the university community refine and improve their entire digital presence. Good knowledge (Level 4) of spoken and written French.
• Demonstrated ability in writing copy for websites.
• Good design sense and skills.
• Experienced with web content management systems.
• Understanding of UX, user journeys, and their importance in the web content creation process.
• Knowledge of HTML and CSS.
• Writing/editing (especially knowledge of CP Style) is an asset.
• Knowledge of Photoshop or photo formatting is an asset.
• Knowledge of Adobe Experience Manager (AEM) is an asset.
• Experience working with large-scale websites is an asset.
• UX Certification (NN/g, HFI) is desirable.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.