Posted 3 days ago
Workforce Planning Analyst
@ FortisBC
Burnaby, BC · Trail, BC · Prince George, BC
Overview
FortisBC is hiring a full-time temporary Workforce Planning Analyst, running until approximately January 14, 2028, to forecast and schedule staffing for its Gas and Electric contact centres and Billing Operations. The role builds short- and long-term forecasts, publishes schedules across sites, and monitors real-time queues. Pay is $34.51 to $40.56 per hour, with flexibility to work from an approved location in British Columbia up to 85 days a year.
Pay:
$34.51–$40.56 an hour
Responsibilities:
- Forecast short- and long-term staffing requirements
- Develop, maintain and publish schedules across sites
- Monitor real-time workload queues and demand
- Administer shift and vacation bids and schedule changes
- Produce and analyze workforce performance reports
Requirements summary:
- Related degree or diploma plus 2 to 3 years call centre experience
- Valid BC driver's licence
- Working knowledge of workforce management systems
- Advanced Excel skills
- NICE WFM and NICE CxOne are an asset
- Power BI is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Education | Bachelor’s degree (preferred), College diploma (preferred) |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FortisBC
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Energy for a better BC
Full company description
FortisBC is a Canadian-owned company based in British Columbia. We deliver natural gas, electricity and propane safely, affordably and reliably to customers across the province. Together, our more than 2,700 employees meet the energy needs of nearly 1.3 million customers, including 135 cities and towns, and 58 First Nations communities across 150 Traditional Territories. Beyond providing energy, we support the communities where we live and work by investing in grassroots community projects through our Community Investment Program. As an employer, we emphasize occupational health, safety and wellness while striving to attract a spectrum of talent and fostering working environments where multiple perspectives are welcomed and valued. We promote a culture of belonging where employees can connect and grow, reflecting the diversity of the communities where we live and serve. Check our progress to see how we’re striving to ensure safe, affordable and dependable energy infrastructure built for reliability and resilience.
- LinkedIn followers
- 63,175
- People associated on LinkedIn
- 2,371
- Reported office locations
- 16705 Fraser Highway, Surrey, British Columbia V4N 0E8, CA
- 1975 Springfield Road, Kelowna, BC V1Y 7V7, CA
- 1290 Esplanade Ave., Trail, British Columbia V1R 4T2, CA
- Business categories
- Energy & Utilities
- Energy, mining, utilities
- Other recorded names
- FortisBC
- Specialties
- natural gas
- electricity
- propane
- geothermal
- district energy
- energy solutions
- natural gas for transportation
- liquefied natural gas (LNG)
- renewable natural gas
- and compressed natural gas (CNG)
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
FortisBC is a Canadian-owned company based in British Columbia. We deliver natural gas, electricity and propane safely, affordably and reliably to customers across the province. Together, our more than 2,700 employees meet the energy needs of nearly 1.3 million customers, including 135 cities and towns, and 58 First Nations communities across 150 Traditional Territories. Beyond providing energy, we support the…
| Field | Value |
|---|---|
| Industry | Utilities |
| Company size | 1,001-5,000 employees |
| Headquarters | Surrey, British Columbia |
| Organization type | Public Company |
| Specialties | natural gaselectricitypropanegeothermaldistrict energyenergy solutionsnatural gas for transportationliquefied natural gas (LNG)renewable natural gasand compressed natural gas (CNG) |
| Open jobs on Jobsy | 92 |
| View page |
Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Expected Hiring Range: $34.51 to $40.56 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: Yes
Temp Duration: till approx Jan 14, 2028
Posting End Date: Open until filled
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.
We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position Overview
Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?
Are you a strategic thinker with a knack for looking at the bigger picture?
Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?
If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!
If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.
In this role, you will:
- Forecast short- and long-term staffing requirements.
- Develop, maintain, and publish schedules across multiple sites and job classifications.
- Monitor real-time operations and workload queues to ensure resources align with customer demand.
- Administer shift bids, vacation bids, schedule changes, and related workforce processes.
- Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
- Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
- Maintain effective working relationships with operational teams and stakeholders across sites.
- Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.
What it takes:
- Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
- Valid BC Driver’s License
- Working knowledge of workforce management systems is required.
- Working knowledge of NICE WFM & NICE CxOne is an asset.
- Advanced level skills in MS Excel.
- Working knowledge of Power BI is an asset.
- Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
- Demonstrated ability to communicate effectively both verbally and in writing.
- Being able to work independently and part of the team.
- Experience with working in an unionized or regulatory environment will be an asset
In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
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