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Posted 3 months ago

4 Openings & Long Term! Application Support Specialist - Intermediate, 14 Months Contract

@ Dimensional Tech Inc.

Toronto, Ontario

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Overview

Dimensional Tech Inc. is hiring four Application Support Specialists in Toronto for a 14-month contract running from September 2026 to May 2027, with two bilingual English and French positions. The role supports end users on IT and website issues, uses IVR and digital tracking tools, and escalates complex application problems to the technical team. The work is onsite.

Responsibilities:

  • Support end users on IT and website issues
  • Track inquiries with IVR and digital tools
  • Escalate complex application issues to the technical team
  • Explain technical findings to non-technical users

Requirements summary:

  • Prior help desk experience with IT or website issues
  • Experience with IVR software and digital tools
  • Experience supporting a digital system or website
  • Advanced English communication; French for bilingual roles
  • Strong analytical and problem-solving skills

Tools & skills

Source and dates

Source type not verified · crelate

Employer posting date
2026-08-19
First seen by our source
2026-10-16
Source record updated
2026-11-07

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

Dimensional Tech Inc.

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Job description

• Openings: 4 (2 bilingual, 2 non-bilingual)

• Duration: 2026-09-01 to 2027-05-10 (277 days)

• Job Type: Onsite

• Location: Toronto, Ontario

Requirements:

• Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues

• Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries

• Demonstrated experience with providing support for a digital system or website

• Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users

• Advanced verbal and written communication skills (in both English and French for Bilingual agents)

• Excellent analytical, problem-solving, and decision-making skills

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