Posted 3 months ago
4 Openings & Long Term! Application Support Specialist - Intermediate, 14 Months Contract
@ Dimensional Tech Inc.
Toronto, Ontario
Overview
Dimensional Tech Inc. is hiring four Application Support Specialists in Toronto for a 14-month contract running from September 2026 to May 2027, with two bilingual English and French positions. The role supports end users on IT and website issues, uses IVR and digital tracking tools, and escalates complex application problems to the technical team. The work is onsite.
Responsibilities:
- Support end users on IT and website issues
- Track inquiries with IVR and digital tools
- Escalate complex application issues to the technical team
- Explain technical findings to non-technical users
Requirements summary:
- Prior help desk experience with IT or website issues
- Experience with IVR software and digital tools
- Experience supporting a digital system or website
- Advanced English communication; French for bilingual roles
- Strong analytical and problem-solving skills
Tools & skills
Source and dates
Source type not verified · crelate
- Employer posting date
- 2026-08-19
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dimensional Tech Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 164 |
• Openings: 4 (2 bilingual, 2 non-bilingual)
• Duration: 2026-09-01 to 2027-05-10 (277 days)
• Job Type: Onsite
• Location: Toronto, Ontario
Requirements:
• Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
• Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
• Demonstrated experience with providing support for a digital system or website
• Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users
• Advanced verbal and written communication skills (in both English and French for Bilingual agents)
• Excellent analytical, problem-solving, and decision-making skills
Journal
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