ADMA-Administrative Assistant

Administrative Assistant (Care Coordinator) – Interactive HealthStatus: Permanent Part Time
Location: Crowfoot Crescent NW #403, Calgary, AB

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as an Administrative Assistant at Interactive Health, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Administrative Assistant who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

The Administrative Assisstant is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Administrative Assistant is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark and Interactive Health?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Greet and assist patients in a friendly and professional manner
• Coordinate care with clinicians to make treatment plans effective
• Manage appointment bookings, confirmations, and cancellations
• Escort patients to treatment areas and ensure a smooth handoff to practitioners
• Answer phone calls and emails promptly with excellent communication skills
• Call patients to follow-up and re-book (fall-off calls)
• Process payments, run insurance claims, and handle billing accurately
• Maintain and update patient records with precision and confidentiality
• Provide patients with information on services, treatment plans, and follow-up scheduling to support their care journey
• Support the clinical team with administrative and patient flow needs
• Ensure the reception and clinic areas are organized and professional at all times

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or degree
• Experience in sales and/or retail is an asset
• Strong communication and interpersonal skills
• Knowledge of insurance billing and claims processing is an asset but not a requirement
• Exceptional attention to detail and accuracy in all tasks
• Comfortable assisting patients with wayfinding and transitions to treatment areas
• Ability to multitask and stay organized in a busy environment
• Availability to work Saturdays is required. Flexibility in schedule is required.
• Able to travel to one or two other NW clinics for shifts or shared schedule if needed
• Proficiency with computers, spreadsheets and scheduling software

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

#LI-DNP