Banquet Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the Role

At Four Seasons Resort and Residences Whistler our Banquet team plays a vital role in creating thoughtful, memorable guest experiences. As a Full-Time Banquet Supervisor, you’ll support the collaborative team that prepares and executes events with consistency, attention to detail and care.

The role is suited to someone who thrives in a fast-paced setting, has a high level of detail, and has dedication to serving our guests. You’ll be part of a team that balances high service volume with a strong commitment to execute quality and consistency.

What You’ll Do

• Oversee the operations of banquet functions in the absence of and alongside the Banquet Manager. Includes supervising, coordinating, and scheduling the activities of staff who serve food for banquet functions.

• Assist the Manager in ensuring team members adherence to service standards. This includes estimating and ordering ingredients and supplies required for meal preparation to support banquet functions.

• Ensure all guests are content and well served.

• Monitor the overall smooth running of events, both on-site and off-site. This includes establishing and reinforcing work schedules and procedures. As well as creating and establishing damage reports on our banquet rooms and items in our inventory and work directly with engineering to fix these.

• Train staff in job duties and monitor completion of their STMs.

• Ensure that food and service meet quality control standards

• Foster a strong team environment among staff members.

• Ensure staff engagement and satisfaction in their day-to-day roles.

• Step in and serve as needed during events.

• BEO Execution - read, understand and execute the BEOs as per the listed timelines

• Ensuring rooms are set to client specifications as per the BEOs

• Cross Department Collaboration - work with and alongside the culinary, stewarding and sales/events team to ensure seamless execution of all events

• Establish and maintain positive, professional relationships with clients to ensure exceptional service delivery and guest satisfaction.

• Conduct pre-function meetings with meeting planners to review event details, timelines, special requests, and service expectations.

• Communicate effectively with clients throughout the event, providing updates and proactively addressing any concerns or changes.

• Anticipate client needs and coordinate with culinary, conference services, and operations teams to ensure seamless event execution.

• Pre-Shift Briefings - lead pre shift briefings and to allocate duties, review BEO timelines, and brief staff on specific guest requirements or dietary needs

• Ensure all staff follow food safety and responsible alcohol service procedures

• Post-event - oversee all breakdowns and ensure equipment is stored appropriately

• Ensure billing is completed on a nightly basis

• Any other tasks as assigned by Banquet Manager

What You’ll Bring

• At least 2 years in a lead server or supervisory role, ideally in a luxury hotel/restaurant environment.

• Proven ability to lead, motivate, and mentor a diverse, fast paced service team

• Strong knowledge and passion for everything food and beverage

• Comfortable lifting and carrying 20+ pounds

• Ability to be on your feet for 8+ hours

• BEO Fluency - proven ability to read, interpret, and execute BEO's

• Strong command of the English language

• Requires attention to detail and problem-solving skills, as well as a passion for customer service.

• Must be able to obtain a Serving It Right certificate

• Valid work authorization for Canada

• Hospitality Education is preferred.

What to Expect

• Busy service periods requiring focus, leadership and attention to detail

• A schedule based on operational needs, including early mornings, late nights, evenings, weekends and public holidays

• Work offsite events as required

• A physically active role in a structured, team-orientated environment

• Serve as the direct on the floor contact for all clients

What We Offer

• $27.45 per hour

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development programs and employee recognition events

• Exclusive discount and travel programs with Four Seasons worldwide

Learn more about what it’s like to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons Whistler on social media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.