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Posted 21 months ago

Bilingual Customer Care Representative - Remote

@ Canon Careers

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New Brunswick

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SIGNALS

Overview

Canon Careers is hiring a bilingual customer care representative to work fully remote, Monday to Friday, 8:30am to 4:30pm EST. The role handles client issues and inquiries about invoicing, contracts, equipment and account information, mostly by phone, plus email and case tracking.

Responsibilities:

  • Respond to inbound client calls and meet production targets
  • Maintain Customer Care email inboxes within set timeframes
  • Update the Customer Care Tracking System with detailed case files
  • Follow up with internal and external customers to close files
  • Investigate complaints and apply the escalation process

Requirements summary:

  • Customer service or call center experience
  • Bilingual in French and English
  • Strong customer-first attitude and service skills
  • Good organization and time management
  • Works well under pressure in a fast-paced environment
  • Reliable internet connection for remote work

Tools & skills

Customer Care Tracking Systemcloud-based applicationscollaboration tools

Benefits mentioned

Health insuranceDentalVisionLife insuranceRetirement planPaid time offTuition supportWellness
Source and dates

Employer career site / ATS feed · icims

Employer posting date
2025-02-27
First seen by our source
2026-10-15
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40
Scheduleday
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer moderate
LanguagesEnglish, French
Perks mentionedGenerous paid time off, Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Canon Careers

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FieldValue
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Job description

Overview

Bilingual Customer Care Representative - Remote

Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to 5:30pm (ATL)

  • Do you have experience working in a customer service role?
  • Are you comfortable spending the majority of your day on the phone?
  • Do you have basic computer skills?

As a Bilingual Customer Care Representative, you will be responding to all client issues, concerns, and inquiries relating to invoicing, contracts, equipment, and account information. This position is responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution.

Responsibilities

Key Responsibilities:

  • Respond to inbound calls from internal and external clients by demonstrating exceptional quality service and skill while achieving outlined production targets.
  • Maintain the Customer Care email inboxes and respond to inquiries and concerns within the predetermined time frame.
  • Update and maintain the Customer Care Tracking System for any complex case files. Ensure that all files are precisely detailed and documented.
  • Perform routine and regular follow-ups with internal and external customers in order to guarantee prompt case resolution and file closure.
  • Investigate, analyze, and evaluate customer concerns and complaints, and provide prompt and effective guidance. Apply escalation process when necessary.
  • Submit monthly reports.

Qualifications

To Succeed, you will need:

  • Customer service / call center experience
  • Bilingual (French & English)
  • Exceptional customer service skills with a strong "customer first" attitude
  • Good organizational skills and strong time-management techniques
  • Works well under pressure and in a fast-paced environment
  • Display high ethics, character and commitment to business policies and decisions
  • Display initiative in handling problems, be a team player and support changes

Why Join?REMOTE WORK

  • This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Employee Appreciation Events

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