Business Analyst

Job Summary

We are seeking a highly detailed, independent, and driven Business Analyst to play a critical role in the deployment of our new operational system within the Order to Cash (O2C) stream. In this role, you will act as a strategic quality gatekeeper, ensuring that new system functionalities and releases operate flawlessly before they hit production.

You will be tasked with executing comprehensive system testing for all new releases while also acting as a versatile O2C analyst. This includes leading discovery sessions, mapping workflows, drafting business requirements, and completing SOP documentation to ensure departmental readiness as the new system evolves.

Job Responsibilities

• Draft and execute test cases and document evidence during new release UAT cycles for the O2C department. Compile listing of defects and/or risks to present to business stream leads and identify any mitigative strategies.
• Coordinate business end-users through User Acceptance Testing (UAT), ensuring they confidently validate workflows and identify testing gaps.
• Participate in and document discovery workshop outcomes to draft detailed business requirements. Submit and track business requirements through the software development lifecycle process, and keep business stream leads up-to-date on status’.
• Review, update, and draft comprehensive Standard Operating Procedures (SOPs) and quick reference guides according to new system workflows.
• Utilize process mapping techniques to document current-state and future-state processes and systems.
• Conduct data analysis on an ad-hoc basis to support future-state decision-making and recommendations for system workflows.
• Performs other duties as assigned.

Job Requirements

• 2+ years of experience as a Business Analyst, Quality Assurance Analyst, or similar analytical role.
• Strong critical thinking, sharp problem-solving and analytical skills with the ability to analyze complex processes and data to identify defects and optimization opportunities.
• Highly self-directed with the ability to manage multiple priorities, drive testing methodology forward, and confidently navigate ambiguity in new systems.
• Experience in conducting current to future-state discovery sessions, writing requirements, SOPs, and business processes
• University degree in Business, Finance, or a related field.
• Proficiency with Microsoft Office or Google Suite.

Preferred Attributes

• Expertise in the realm of Order to Cash (O2C) collections, billing, and cash applications.
• Experience migrating or launching new billing/ERP systems.
• Experience with test management/issue tracking software (e.g., Jira, Linear, Monday.com),
• Proficiency with Excel/Google Sheets
• Experience with process mapping tools (e.g., Lucidchart, Visio).

Working Conditions Primarily in an office environment

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.