Business Systems Analyst (BSA) - Payments

Job Title: Business Systems Analyst (BSA) - Payments

Mandatory Keywords: Visa Debit, MasterCard Debit, FX Wire, MuleSoft API, Temenos

Your Role in Supporting Our Members

• Act as a key liaison between business stakeholders and technology teams

• Translate business needs into clear, actionable system and functional requirements

• Analyze business processes and evaluate system capabilities

• Support the design, delivery, and continuous improvement of technology solutions

• Ensure solutions enable operational efficiency, regulatory compliance, and business outcomes

• Work collaboratively across business, product, and IT teams to ensure alignment with organizational priorities

• Ensure solutions are scalable and fit for purpose

This role reports directly to the Manager, Application Technology

How You'll Make an Impact

• Translating complex business requirements into well-defined technical and functional specifications for development and delivery teams

• Improving operational efficiency through analysis and optimization of business processes, reducing manual effort, rework, and system friction

• Reducing delivery and execution risk by ensuring requirements are complete, traceable, and aligned with business, technology, and compliance expectations

• Accelerating value realization by supporting timely delivery of technology solutions that meet business needs and improve user experience

• Strengthening cross-functional collaboration by acting as a trusted partner between business stakeholders, product teams, and technology delivery teams

• Supporting sustainable change through documentation, testing support, and knowledge transfer to enable smooth adoption of new or enhanced systems

What You’ll Bring to the Team

• Bachelor’s degree in Business, Technology, or related field

• Minimum 3 years of experience in business systems analysis or a related role

Extra Skills That Set You Apart

• Experience in Financial Services or Financial Technologies industries, with focus on Payments and Compliance Technology

• Data-driven mindset with ability to analyze transaction data and resolve discrepancies

• End-to-end systems thinking with understanding of upstream and downstream impacts

• PMI-PBA (Professional in Business Analysis) designation or similar is an asset

You’ll Thrive Here If You Are

• FX Project BSA: Experience with field mapping for MuleSoft APIs, multi-system integrations, and translating complex integration requirements for development teams

• Visa Debit BSA: Experience implementing Visa Debit (or comparable debit card) products in a financial institution, including end-to-end delivery involvement

• Customer-centric with focus on internal customer needs and outcomes

• Results-oriented with ability to engage stakeholders, analyze findings, and deliver solutions while securing commitment

• Technology savvy with experience supporting technology development and implementation efforts

• Analytical with ability to support data-driven decision making, including data collection, research, and modeling

• Able to shift between big-picture and detail-level thinking with strong planning and organizational skills