Career Information Officer

The Opportunity:

The ministry is seeking a client-focused, motivated individual to support the delivery of career, employment, and employer services across the province. This position provides direct service to job seekers and employers through the SaskJobs Career Services Centre in Regina. This role supports individuals in accessing education, training and employment opportunities, and assists employers with recruitment, retention and workforce solutions.

Candidates must clearly demonstrate in their cover letter and resume where and how they have acquired the knowledge and abilities.

The Ministry of Immigration and Career Training (ICT) has a strong commitment to maintaining the integrity of its programs and services. Employees of the ministry are not eligible to apply to the Saskatchewan Immigrant Nominee Program (SINP), either as a principal applicant or an accompanying family member, or act as a supporting family member on an application. ICT employees and their immediate family members cannot have ownership or interests in a business or undertaking that recruits workers through the SINP.

• Plan, prioritize and balance diverse and conflicting workload pressures while managing frequent interruptions and deadlines;
• Use problem-solving, critical thinking and decision-making skills to determine appropriate courses of action;
• Be positive, client-focused and flexible when working in a diverse cultural environment;
• Accurately enter, format and access data using computer software programs;
• Interact effectively with a diverse group of stakeholders, ensuring full understanding of issues before providing advice;
• Communicate clearly and accurately both verbally and in writing to a variety of audiences;
• Identify relevant programming options, consider a variety of approaches and implement appropriate actions aligned with policy and guidelines;
• Recommend policy and process improvements that enhance services to stakeholders;
• Be discreet, reliable and exercise sound judgment when working with sensitive information;
• Be an enthusiastic team player who tactfully and respectfully supports colleagues to promote a positive work environment;
• Have a working knowledge of local and provincial labour market trends and be able to identify and assess relevant data, trends and opportunities; and
• Be proficient and knowledgeable in applicable computer hardware and software applications including Microsoft Office, CRM systems, databases, presentation software, online search tools and virtual communication platforms.

Job Capabilities:

As a public servant, we are seeking someone who:

• Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.
• Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.
• Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.
• Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.
• Is adaptable, continuously learns from experience and applies those learnings to new situations.
• Focuses on achieving public service excellence.

Technical Knowledge and Skills:

Reporting to a Career Development Services unit Manager, your responsibilities will include providing the following services by telephone, email, virtually and in person:

• Managing calls and emails through the provincial call center phone line;
• Responding to employer and job seeker inquiries and providing support related to SaskJobs.ca/National Job Bank services;
• Assessing employer job advertisements for publication, ensuring alignment with policy and guidelines;
• Interpreting and assessing employer sourcing, recruitment, and retention issues in order to provide value-added advice and support related to available tools and programming;
• Providing operational support to the delivery of Employer Services programs designed to offer workforce solutions to Saskatchewan employers;
• Interviewing clients to determine needs and referring them to appropriate resources;
• Verifying and entering client/employer registrations and maintaining accurate data;
• Providing information on training and income support programs and assisting clients with multimedia self-help tools; and
• Planning, developing, facilitating, and delivering workshops and presentations on job search skills, résumé development and interview techniques.

Job Skills:

• Communication (Level B)
• Critical Thinking (Level A)
• Digital Skills (Level A)
• Interacting with Others (Level A)
• Navigating Ambiguity (Level A)
• Managing Self (Level A)
• Health, Safety and Wellness (Level A)
• Data Literacy (Level A)
• Influence (Level A)
• Political and Organizational Awareness (Level A)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

The Ministry of Immigration and Career Training aims to develop, attract and retain a skilled workforce that supports investment and economic growth in Saskatchewan and helps citizens realize their full potential. Our mandate is to help individuals prepare for, obtain and maintain employment, while also assisting employers with the development, recruitment and retention of workers. The ministry’s key tasks involve delivering services and programs that address labour demand and undertaking activities to fully engage Saskatchewan’s labour supply. The Government of Saskatchewan provides the services, programs and supports the people of Saskatchewan need. We deliver on the Saskatchewan Plan for Growth to build a strong economy, strong communities and strong families, ultimately building a stronger Saskatchewan. Dedicated to service excellence, we demonstrate innovation, collaboration and transparency, practice effective and accountable use of resources and promote engagement and leadership at all levels.