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Posted last month

Central Services Agent

@ AccorHotel

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Richmond, British Columbia

$32.60/hrOn-siteFull-time
Apply now
SIGNALS

Overview

Fairmont Vancouver Airport is hiring a Central Services Agent for a full-time role handling guest calls by telephone. The work covers guest requests, reservations, shipping, lost and found, and emergency procedures, with regular overnight shifts. The posting states a wage of $32.60/hr after probation.

Pay:

$32.60 an hour

Responsibilities:

  • Answer guest calls with friendly, professional service
  • Follow up on guest requests and concerns
  • Set up reservations and process shipping requests
  • Process lost and found items
  • Coordinate with other hotel departments

Requirements summary:

  • Service-focused personality; experience an asset
  • Ability to handle multiple tasks in a fast-paced setting
  • Flexible hours with regular overnight shifts
  • Accurate cash handling
  • Opera Cloud or related system experience preferred
  • Fluent English; other languages an asset

Tools & skills

Opera Cloudtelephone system

Benefits mentioned

Health insuranceDentalVisionLife insuranceDisability insuranceRetirement plan
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2026-10-05
First seen by our source
2026-10-08
Source record updated
2026-10-16

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Scheduleovernight
Travelair: none · ground: none
Work settingHospital or clinic
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedRetirement plan, Employee discount, Transit support, Free or discounted meals

Summary and details written by AI from the posting; the employer’s posting is the authority.

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AccorHotel

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

LinkedIn followers
2,542,950
People associated on LinkedIn
98,406
Reported office locations
  • 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
  • 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
  • 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
  • Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Business categories
  • Resorts
  • Leisure
  • Hospitality
  • Hotel
  • Marketing
  • Location Based Services
  • SEO
  • Tourism
  • Food and Beverage
  • Advertising
  • Events
  • Travel
Other recorded names
  • AccorHotel
  • Accor
  • Accor Apartments & Realty
Specialties
  • Hospitality and Catering
Profile identifies a recruitment agency
No
Reported total investment
4,348,879,078

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…

FieldValue
IndustryHospitality
Company size10,001+ employees
HeadquartersIssy-les-Moulineaux, Paris Region
Organization typePublic Company
SpecialtiesHospitality and Catering
Open jobs on Jobsy281
LinkedInView page
Job description

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What is in it for you:

  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs
  • Complimentary duty meal in our colleague dining room
  • Complimentary hotel stay for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
  • A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
  • 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
  • Full wage of $32.60/hr following the successful completion of probationary period

Job Description

Central Services Agent

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

  • Consistently offer professional, friendly and engaging service
  • Act as the point of contact for internal and external communications
  • Provide warm friendly service and efficient follow-up to all guest requests or concerns
  • Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, elevator entrapment and staff/guest medicals
  • Ensuring accurate records of guest calls to Central Services
  • Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
  • Being well informed about all hotel facilities/events in order to provide information as required
  • Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Front Office, Engineering, Guest Services, Food and Beverage
  • Maintaining knowledge of hotel rates and packages
  • Set up reservations in order to support the perfect arrival
  • Process shipping requests for guests
  • Process lost and found items
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Maintaining a safe and hazard free working environment
  • Completing daily task list
  • Other duties as assigned

Qualifications

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Able to handle a multitude of tasks in a fast-paced, ever-changing environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer related experience an asset
  • Must be flexible in terms of working hours - regular coverage of overnight shift
  • Ability to handle cash effectively and with accuracy
  • Prior experience working with Opera Cloud or a related system
  • Fluency in English; additional languages are a plus

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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