Claims Adjuster (ECH-QC)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

Reporting to the Claims Supervisor, the Claims Adjuster investigates, evaluates and settles both Personal lines and Commercial lines claims.

Key accountabilities and responsibilities:
• Attend to inquiries by telephone, fax, letter and email pertaining to all facets of personal lines and commercial lines claims.
• Proactively investigate and evaluate potential claims under a variety of policies to determine coverage, damages, liability and settlement through methods of direct handling and claims examining.
• Review and analyze policy conditions, provisions, exclusions and endorsements pertinent to a variety of losses.
• Appoint claims vendors (appraisers, adjusters, contractors, experts, lawyers) as directed and in accordance with company guidelines.
• Process payments (or denials) in accordance with established authority levels, policy conditions and guidelines of the Company.
• Refer all files above established level of authority to direct supervisor with recommendations for reserves, payments and resolution with follow up through to file closure.
• Direct and provide feedback to external claims vendors for effective investigation, control and facilitation of claims.
• Identify, direct and manage efforts to maximize subrogation and recovery from other parties.
• Maintain timely and accurate claim reserves on files.
• Maintain/record timely loss and expense reserves and payments in the Claims System on a timely basis and participate in the recording and reporting of claims accruals
• Document claim files with appropriate particulars of claim and claim handling.
• Advise the Underwriting department of any information gathered which may affect risk assessment.
• Meet or exceed established objectives for service and performance.
• Additional duties and special projects as assigned by Supervisor/Manager.
• Some travel may be involved.

Who You Are

• College certificate
• Personal lines and commercial lines permit from AMF required
• Minimum of 2 years of experience in claims adjusting
• Able to work independently and as part of a team
• Able to manage changing priorities
• Excellent negotiation, analytical and investigative skills
• Strong written and verbal communication skills
• Strong time management, problem solving and organizational skills
• Be very comfortable in a computerized environment
• An intermediate level of English is required in addition to French, as this position involves communicating, both verbally and in writing, with our clients, partners, and other teams at Echelon Insurance Canada across the country on a daily or weekly basis.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.