Posted 17 days ago
Client Care Coordinator
@ Amplifon
Chilliwack, BC · Abbotsford, BC
Overview
Amplifon is hiring a full-time Client Care Coordinator based primarily in Chilliwack, with support for nearby Abbotsford and Langley clinics as needed. The role manages customer intake, appointment scheduling, hearing screenings, billing support and outbound calling. Schedule is Monday to Friday, 8:30 am to 5:00 pm, at $19 to $24 per hour plus incentives.
Pay:
$19–$24 an hour
Responsibilities:
- Manage customer intake and set appointment expectations
- Coordinate, screen and confirm appointments by phone and in person
- Support hearing screenings and routine hearing aid repairs
- Monitor inventory, billing and walk-in inquiries
- Make proactive outbound calls to drive appointments
Requirements summary:
- High school diploma or equivalent
- 2+ years administrative experience, preferably medical
- 2+ years front desk or reception experience
- 2+ years appointment management experience preferred
- Proficiency in Microsoft Office and Windows
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-24
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Hospital or clinic, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Amplifon
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We empower people to rediscover all the emotions of sound.
Full company description
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 25 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, the United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
- LinkedIn followers
- 117,059
- People associated on LinkedIn
- 11,469
- Reported office locations
- Via Ripamonti 133, Milan, 20141, IT
- Rua Quinta da Fonte, Edifício Bartolomeu Dias, Paço de Arcos, 2774-518, PT
- Carrer de Pere IV, 160, Barcelona, 08005, ES
- Sihlbruggstrasse 109, Baar, CH-6340, CH
- 22 Avenue Aristide Briand, Immeuble Le Visium, Arcueil, 94110, FR
- Pontbeekstraat 2, Groot-Bijgaarden, 1702, BE
- Vliegend Hertlaan 85, Utrecht, 3526 KT, NL
- Normannenweg 30, Hamburg, D-20537, DE
- Styal Road, Manchester, M22 5WY, GB
- Ulica Tkacka 50, Łódź, 90157, PL
- Könyves Kálmán krt. 12-14, Lurdy Ház, Budapest, 1097, HU
- 2 El Bardissi Street، Takseem Asmaa Fahmy, Cairo, EG
- 6 Meitav st., Tel Aviv, 3Q8W+63, IL
- Plot No.97, Sector-44, Gurgaon, 122002, IN
- 89-91 Peters Avenue, Mulgrave, 3170, AU
- 4 Fred Thomas Drive, AON Building, Auckland, 0622, NZ
- 150 South 5th Street, Minneapolis, MN 55402, US
- 5600 Explorer Dr, Mississauga, Ontario L4W 4Y2, CA
- Di An Men Dong Da Jie, Beijing, 100009, CN
- Bernardo de Irigoyen 214, Buenos Aires, 1072, AR
- Antonio Bellet 444, Santiago de Chile, CL
- Av. Cra. 45 #105-24, Bogotà, CO
- Avda. Orellana E11-160, Edificio Schuman, Quito, EC
- Guanajuato 224, Mexico City, 06700, MX
- C. 53 Este, Panamá, XFHJ+M9, PA
- Bv. Gral. Artigas 1385, Montevideo, Departamento de Montevideo 11200, UY
- Business categories
- Analytics
- Big Data
- E-Commerce
- Health Care
- Information Technology
- Retail
- Healthcare Services & Hospitals
- Healthcare
- Other recorded names
- Amplifon
- Specialties
- Hearing solutions and services and Specialty retail
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,826,728,264
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 25 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Amplifon operates in: Argentina, Australia, Belgium, Canada…
| Field | Value |
|---|---|
| Industry | Retail Health and Personal Care Products |
| Company size | 10,001+ employees |
| Headquarters | Milan |
| Organization type | Public Company |
| Year founded | 1950 |
| Specialties | Hearing solutions and services and Specialty retail |
| Open jobs on Jobsy | 14 |
| View page |
Amp Up Your Career
We are seeking a Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.
In this role, you will manage the customer intake process, support clinical screenings, and drive store performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of sound.
Compensation: $19-$24/hour+ incentive opportunities
Schedule: Monday-Friday, 8:30 am-5:00 pm
Note: This Client Care Coordinator role is based primarily in Chilliwack, but will be required to support other clinics within the Fraser Valley, such as Abbotsford and Langley, as required by business needs.
Benefits Offered:
- Health & Financial: Extended Medical, Dental, and Vision Benefits, RRSP and DPSP with company match, Health Spending Account, Life Insurance, and annual reimbursement of membership dues/registration.
- Work-life Balance: Generous vacation, paid holidays, and volunteer time off.
- Well-being: Access to our Employee Assistance Program (EAP), providing support for you and your family.
- Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.
Key Responsibilities:
Customer Journey Management
- Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
- Coordinate, screen, and confirm appointments via phone and in-person engagement.
- Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.
Administration & Operations
- Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
- Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
- Drive appointments and store performance through proactive outbound calling to potential and existing customers.
Sales & Marketing Support
- Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
Must-Have Qualifications:
- High school diploma or equivalent.
- 2+ years of administrative experience, preferably in a medical setting.
- 2+ years of experience in a front desk or reception capacity.
Preferred Qualifications:
- 2+ years of appointment management experience.
- Previous experience working within a healthcare setting.
- Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
- Proficiency in Microsoft Office and Windows.
Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.
Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.
Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.
Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
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