Clinic Manager

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Position Summary:

Reporting to the Associate Director Administration, the Clinic Manager is responsible for managing all operations of the Undergraduate Teaching Clinic of the Faculty of Dental Medicine and Oral Health Sciences, in support of the Faculty’s undergraduate teaching program (DMD). This includes planning, development and implementation of all administrative processes and supporting policies for the unit; development of standards, practices and systems and acting as a liaison with other University units, Finance and external organizations. The Clinic Manager provides leadership, professional advice and guidance as well as administrative support to the Associate Dean, Clinical Affairs, and supervises clinical staff including Administrators, Receptionists, Dental Assistants. Develops, implements and monitors electronic filing and document sharing systems. Ensures comprehensive, integrated record keeping, proper management of contracts, and timely follow-ups of all service agreements and other formal relationships.

Primary Responsibilities:

• Manages the day-to-day operations and financial transactions of the Undergraduate Teaching Clinic.
• Supervises, leads and coaches all staff of the Undergraduate Teaching Clinic, including Administrators, Receptionists, Dental Assistants, and Dispensary Technicians; manages labour related matters in collaboration with the HR Advisor and the Associate Director of Administration ; provides staff development, learning and team-building opportunities.
• Ensures a healthy work environment and implements equity, diversity and inclusion strategies to increase social sustainability in the Faculty of Dental Medicine and Oral Health Sciences.
• Promotes effective communication strategies and engages clinical staff in decision-making processes related to their duties to ensure positive relationships in the work environment.
• Ensures effective budgetary controls for the Undergraduate Teaching Clinic, in collaboration with the Associate Dean, Clinic and the Finance team.
• Monitors the day-to-day utilization of clinical units; provides regular reports to the Associate Dean, Clinical Affairs and develops strategies to optimize the utilization and productivity of clinical activities.
• Ensures that University Financial and Procurement policies and procedures are followed. Prepares periodic variance reports for the Finance team.
• Collaborates with relevant staff on inventory management and stockroom operations, including purchasing activities for the Undergraduate Teaching Clinic, in collaboration with the Finance team.
• Ensures that the Undergraduate Teaching Clinic meets the standards of the Ordre des dentistes du Québec (ODQ).
• In close collaboration with the Associate Dean, Clinical Affairs, develops and implements guidelines and procedures for clinical charting, treatment reporting, clinical administration, patient financial management, and the interface with the AbelDent database.
• Undertakes ad hoc initiatives as required to support operational needs and ensure the smooth, efficient and effective functioning of the clinic.

Other Qualifying Skills and/or Abilities:

• In-depth knowledge of and management experience in a dental clinical setting, hospital, or relevant healthcare environment is required.
• Experience working with clinical and administrative software systems is required.
• Excellent interpersonal and communication skills are required.
• Client-focused and service-oriented, with a demonstrated ability to establish and maintain effective working relationships with individuals at all levels.
• Demonstrated ability to handle sensitive and complex situations effectively and diplomatically.
• Proven knowledge and experience in financial management and budget planning.
• Graduate degree in Business Administration, Finance, or a related field is an asset.
• Experience with McGill financial information systems is an asset.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance)
• Defined contribution pension plan (with employer contribution up to 10%)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 3 Years Related Experience /

Annual Salary:

(MPEX Grade 04) $66,190.00 - $82,740.00 - $99,290.00

Job Profile:

MPEX-ADM2A - General Administration - Professional 2

Hours per Week:

33.75 (Full time)

Supervisor:

Associate Director, Administration

Position End Date (If applicable):

2027-10-30

Deadline to Apply:

2026-11-06

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].