Collections Specialist

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Purpose of Job:

The Collection Specialist enhances customer and co-worker experiences by proactively managing receivables with professionalism and accuracy, resolving account issues, and supporting healthy cash flow through timely collections and effective customer communication, while contributing as a collaborative member of the finance team.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Account Management, Collections, and Reconciliations:

• Following AR policies and processes, manage a portfolio of customer accounts assigned to reduce DSO, bad debt, W/O, and improve cash flow
• Follow up with customers on overdue accounts and prioritize efforts to determine the most effective means of collections
• Establish and negotiate payment arrangements and follow up on missed payment commitments, invalid claims with customers as needed to secure repayment
• Identify and recommend to the Director of Credit customers for credit hold, legal or third-party action to mitigate AFDA risk
• Perform customer account reconciliations, including the direction/application of unapplied credits/cash
• Maintain detailed online documentation of collection actions taken and correspondence between customers (external and internal) regarding issues impacting payment or the account
• Point of contact for Cash Application relating to customer interface and payment allocation, including follow-up of unresolved debit notes and invoicing disputes
• Request appropriate adjustments and corrections as necessary

Customer Service and Communication

• Respond to customer account queries and issues in a timely and professional manner, and follow up with various departments to resolve customer issues
• Educate customers on Next Supply terms and various payment/billing options
• Build strong relationships with customers
• Build strong relationship with the sales team and work to resolve disputes and aging accounts

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements:

• Ability to consistently model Next’s core values and character expectations listed above
• Excellent problem-solving and adaptability skills
• Excellent written and verbal communication skills
• Demonstrates professionalism and is customer-oriented with a results-driven mindset
• Skilled in dispute resolution and negotiation
• Strong organizational, multitasking, prioritization and time management skills
• Keen attention to detail, to ensure accuracy in all tasks
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
• Proficient in ERP, and Infor SXE is an asset

Experience & Education:

• 5+ years of credit and collection experience in a high-volume environment
• CCP designation or enrolment in the CCP program is an asset

Physical Demands/ Working Conditions:

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively
• This position requires prolonged periods of working at a computer and using a keyboard and mouse

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.