Concierge

Concierge

Downton Toronto, ON

The Opportunity

The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved. As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations.

This is an onsite position located in Toronto, ON.

What You Will Do

• Resident Experience: Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.
• Resident Requests: Handle calls, questions, concerns, special arrangements, maintenance requests, lockouts, and other resident needs while following up to ensure satisfaction.
• Concierge Services: Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.
• Community Knowledge: Maintain strong knowledge of Yorkville and downtown Toronto, including local businesses, amenities, services, events, and activities, while developing community partnerships.
• Front-of-House Excellence: Maintain a high-quality lobby and amenity experience, manage notice boards, amenity bookings, resident communications, and shift logs.
• Building Operations: Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.
• Security & Access: Maintain access devices and Enterphone/security systems while liaising with contracted security staff and escalating issues to Property Management.
• Parcel & Delivery Management: Manage and distribute resident packages, groceries, dry cleaning, and other deliveries through designated systems.
• Resident Engagement: Support resident events, community initiatives, charitable activities, and BGO sustainability and corporate social responsibility programs.

Who You Are

Key Qualifications

• Experience –1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role
• Education – Postsecondary education in hospitality an asset
• Computer Skills – Advanced skills in Excel, Word and Outlook; ability to conduct internet research in order to assist residents with requests; proficiency with Yardi is an asset

Other Skills and Behaviours

• Relationship Skills – Exceptional and refined oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute discretion with resident and company information is required
• Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; detail oriented
• Police Clearance – A criminal verification check is required for employment

Who We Are

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.

For more information, please visit www.bgo.com

Why join us

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.

Thinking About Applying?

The Expected Base Pay Range: $60,000 - $70,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at [email protected] and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

Application Deadline: we will be accepting applicants for this role until November 27, 2026

A Note About Recruitment at BGO

To ensure you are applying for a legitimate BGO opportunity and sharing your information securely, we encourage all candidates to verify job openings and submit their applications through our official careers page at www.bgo.com/careers.