Coordinator, Service

We are seeking a resourceful and organized Service Coordinator, responsible for delivering a best-in-class customer experience to every Caivan homeowner. This role supports the Service Technician and Service Manager by ensuring timely completion of scheduled work, accurate documentation, and clear, consistent communication.

This position is ideal for a motivated professional with a strong drive to produce a quality experience and make a meaningful impact.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Annual Safety Boot Allowance

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

You will Bring

• Post-Secondary education in business administration or a related field
• Minimum of 2 years’ experience in a similar position

Exceptional Skills Required

• Strong ability to multitask and handle multiple accounts and projects at once
• Excellent communication skills to enhance our customer’s experience
• Meticulous attention to detail, innovative thinking, and problem-solving skills
• Ability to work independently with minimal supervision as well as effectively as part of a Team
• Highly motivated with a demonstrated track record of providing outstanding customer service

Key Responsibilities

• Process all Tarion Warranty lists, including the Initial, Mid-Year, 1 Year, 2 Year and MSD Forms
• Coordinate appointments with Homeowners and Trade Partners
• Work with Homeowners daily to resolve concerns
• Schedule and gather all necessary documents for all appointments
• Schedule all Service Technicians as well as Trades for all open claim items
• Create Customer Care service orders for work not recorded on Tarion Forms
• Diligently update Newstar and OLW, as required
• Create and distribute bi-weekly Warranty Aging Reports
• Create and distribute all necessary Purchase Orders for trades
• Respond and schedule all emergency calls
• Schedule model home maintenance
• Prepare all documentation and schedule Conciliations
• Generate and distribute exterior pending lists to the site’s Service Manager
• Send out Homeowner memos at vital times (ex. curb, driveway, sod install etc.)
• Order and purchase all necessary trade materials for service as per the Service Manager’s directives
• Reference Tarion’s CPG Guidelines to accurately document all issues
• Perform any other duties, as required

Working Conditions

• Extended periods at a computer may be required at times
• The job description implies the performance of repetitive tasks
• PPE is required at all times when in field settings (steel toes & a hard hat)

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

Artificial intelligence (AI) tools may be used to support the application review and candidate screening process. All hiring decisions involve human review and oversight.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to an upcoming vacancy.