Posted yesterday
Customer Experience Representative - Thunder Bay Airport
@ Enterprise Mobility
Thunder Bay, Ontario
Overview
Enterprise Mobility is hiring a full-time Customer Experience Representative at its Thunder Bay Airport branch, paying $18.00 per hour. The role serves customers face-to-face and by phone, handles reservations, returns and administrative and billing tasks, and covers rental backup, on a fixed Monday to Friday 11:00am to 8:00pm schedule.
Pay:
$18 an hour
Responsibilities:
- Take incoming reservation, rate and general calls
- Greet and assist customers in person
- Process returns, check-ins and kiosk transactions
- Perform billing and accounts receivable tasks
- Provide rental backup and miscellaneous duties
Requirements summary:
- At least 1 year of customer service or sales experience
- High school diploma; some college preferred
- Valid Ontario G or G2 licence with limited violations
- No drug or alcohol driving convictions in past 5 years
- Authorized to work in Canada without sponsorship
- Available Monday to Friday 11:00am to 8:00pm
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: minimal |
| Work setting | Store, Client sites, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Background checks | driving record, drug and alcohol |
| Encouraged to apply | Veterans, People with disabilities |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Enterprise Mobility
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey. Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself. Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences. That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
- LinkedIn followers
- 172,889
- People associated on LinkedIn
- 68,134
- Reported office locations
- 600 Corporate Park Drive, St. Louis, Missouri 63105, US
- Business categories
- Fleet Management
- Subscription Service
- Car Sharing
- Consulting
- Software
- Transportation
- Travel Agency
- SEO
- Tourism
- Rental
- Web Apps
- Automotive
- Quality Assurance
- Travel
- Other recorded names
- Enterprise Holdings
- Enterprise Mobility
- Specialties
- customer service
- Career Growth
- Car Sales
- Car Rentals
- Mobility Solutions
- Military Hiring
- Veteran Hiring
- Entry Level Hiring
- Travel
- Business Travel
- Fleet Management
- and Careers
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey. Through our trusted brands and our portfolio of offerings…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 10,001+ employees |
| Headquarters | St. Louis, Missouri |
| Organization type | Privately Held |
| Specialties | customer serviceCareer GrowthCar SalesCar RentalsMobility SolutionsMilitary HiringVeteran HiringEntry Level HiringTravelBusiness Travel |
| Open jobs on Jobsy | 285 |
| View page |
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location: Thunder Bay Airport - 100 PRINCESS ST. THUNDER BAY, ON P7E 6S2.
Interview will take place at 1465 Walsh St W Thunder Bay, ON P7E 4X6.
This is a Full-Time position that pays $18.00 / hour
We offer:
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- Retirement Savings Plan with company match and profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule:
- Monday - Friday 11:00am-8:00pm
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observations, must be able to work one of the following schedules:
Monday - Friday 11:00am-8:00pm
Posted Salary Range
CAD $18.00 / HourJournal
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