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Posted 19 days ago

Customer Service Coordinator

@ Darling Ingredients

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Dundas, Ontario

Full-time1+ years experience
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SIGNALS

Overview

Darling Ingredients is hiring a full-time Customer Service Coordinator to respond to external customer inquiries, resolve service requests, and support the Logistics and Sales teams. The role involves inbound and outbound calls, email and written correspondence, data entry and reporting, and outreach on new products and renewals. The posting states a salary of $45,000 to $55,000 depending on experience, and requires own transportation.

Responsibilities:

  • Gérer les appels entrants et sortants avec professionnalisme
  • Répondre aux demandes des clients par téléphone, courriel ou courrier
  • Enquêter et résoudre les demandes de service
  • Effectuer la saisie, la production de rapports et la révision de données

Requirements summary:

  • Au moins un an d'expérience en service à la clientèle, un atout
  • Excellentes communications écrites et verbales
  • Expérience en centre d'appels préférée
  • Maîtrise de Microsoft Office, surtout Word et Excel
  • Capacité à désamorcer les situations tendues
  • Propre moyen de transport requis

Tools & skills

Microsoft WordMicrosoft ExcelMicrosoft Office

Benefits mentioned

Health insuranceDentalLife insuranceRetirement planEmployee assistanceTuition support
Source and dates

Employer career site / ATS feed · oraclecloud

Employer posting date
2026-10-19
First seen by our source
2026-10-19
Source record updated
2026-10-19

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedFlexible hours, Retirement plan, Wellness

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Darling Ingredients

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Creating essential ingredients to nourish people, feed animals and crops, and fuel the world.

Full company description

A pioneer in circularity, Darling Ingredients Inc. (NYSE: DAR) takes materials from the animal agriculture and food industries, and transforms them into valuable ingredients that nourish people, feed animals and crops, and fuel the world with renewable energy. The company operates more than 260 facilities in more than 15 countries and processes about 15% of the world’s animal agricultural by-products, produces about 30% of the world’s collagen (both gelatin and hydrolyzed collagen) and is one of the largest producers of renewable energy. To learn more, visit darlingii.com.

LinkedIn followers
40,343
People associated on LinkedIn
2,795
Reported office locations
  • 5601 N MacArthur Blvd, Irving, Texas 75038, US
Other recorded names
  • Darling Ingredients
  • Darling Ingredients Inc.
Specialties
  • Fat & Protein Ingredients from Bio-nutrients
  • Restaurant Grease Mgt
  • Bakery Residuals Recycling
  • Natural & Organic Fertilizers
  • Biofuels & Green Energy
  • World Leader in Gelatin Production
  • Sustainable Food Ingredients
  • Custom Blending for Feed Manufacturers
  • Sustainable Feed Ingredients
  • and Animal proteins and fats
Profile identifies a recruitment agency
No
View all jobs Website

A pioneer in circularity, Darling Ingredients Inc. (NYSE: DAR) takes materials from the animal agriculture and food industries, and transforms them into valuable ingredients that nourish people, feed animals and crops, and fuel the world with renewable energy. The company operates more than 260 facilities in more than 15 countries and processes about 15% of the world’s animal agricultural by-products, produces…

FieldValue
IndustryManufacturing
Company size10,001+ employees
HeadquartersIrving, Texas
Organization typePublic Company
Year founded1882
SpecialtiesFat & Protein Ingredients from Bio-nutrientsRestaurant Grease MgtBakery Residuals RecyclingNatural & Organic FertilizersBiofuels & Green EnergyWorld Leader in Gelatin ProductionSustainable Food IngredientsCustom Blending for Feed ManufacturersSustainable Feed Ingredientsand Animal proteins and fats
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Job description

POSITION SUMMARY:

Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.

KEY RESPONSIBILITIES:

  • Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
  • Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
  • Investigate and resolve customer inquiries and service requests efficiently
  • Analyze customer concerns to determine the most appropriate and effective resolution
  • Support DICI commitment to excellence in customer service
  • Perform administrative duties, including reporting and data entry and review
  • Engage with both new and existing customers regarding new products and renewal opportunities

QUALIFICATIONS:

  • At least 1-year minimum of experience in customer service an asset
  • Strong written and verbal communication skills
  • Previous call center experience preferred
  • Highly self-motivated with a positive attitude
  • Proficiency in Microsoft Office, especially Word and Excel
  • Strong interpersonal and organizational skills
  • Ability to communicate clearly and professionally over the phone
  • Excellent multitasking and time management abilities
  • Ability to troubleshoot in a dynamic and fast-paced environment
  • Ability to de-escalate customer concerns in a tense situation
  • Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
  • Own transportation (no city transportation in the area)

WHAT WE OFFER:

  • Salary range: $45,000 – $55,000 depending on experience
  • Life Insurance, Disability, Employee Assistance Program
  • Flexible Health and Dental Benefit Plan
  • Defined Contribution Pension Plan
  • Educational Assistance Programs and, Scholarship Programs

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