Posted 5 days ago
Customer Service Coordinator II
@ Ryder Supply Chain Solutions Canada ULC (Employer-Payroll)
Woodstock, Ontario
Overview
Ryder Supply Chain Solutions Canada ULC is hiring a full-time Customer Service Coordinator II in Woodstock, Ontario. The role supports shop management through customer communications, scheduling, parts inventory and maintenance file management. Pay is $48,000 to $52,000 a year, with evening shifts Monday to Friday and Sunday to Thursday, 3pm to 11:30pm.
Responsibilities:
- Gérer les communications clients et la planification des réparations
- Gérer l'inventaire, la commande et le stockage des pièces
- Assurer le suivi des dossiers d'entretien et des comptes fournisseurs
- Coordonner les réparations avec les fournisseurs et le comptoir de location
Requirements summary:
- Diplôme d'études secondaires ou GED
- 3 ans ou plus d'expérience en service à la clientèle et résolution de problèmes
- Maîtrise des logiciels de tableur et de traitement de texte
- Excellentes habiletés de communication verbale et écrite
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Women, Racialized people, Indigenous peoples, People with disabilities |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Stock or equity, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ryder Supply Chain Solutions Canada ULC (Employer-Payroll)
| Field | Value |
|---|---|
| Open jobs on Jobsy | 40 |
Job Seekers can review the Job Applicant Privacy Policy by clicking here.
Job Description:
About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job:
Type: Full-time/Permanent
Wage: $48000-$52000
Shifts:Monday- Friday and Sunday – Thursday: 3pm-11:30pm
Location: Woodstock, Ontario
Why Ryder?
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025
Summary
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.
Essential Functions
- Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
- Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
- Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
- Create repair order tasks and update work planning sheet
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
- Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
- Make recommendations on min-max levels to the inventory planning team
- Manage parts obsolescence
- Ship warranty and return parts
- Organize and ensure cleanliness in the parts room Administrative
- Effectively handle all incoming shop calls
- Clerical duties within the shop operations which include vehicle maintenance files
- Process all Accounts Payable
- Create repair orders for technicians
Additional Responsibilities
- Performs other duties as assigned.
- Acute attention to detail
- Ability to communicate effectively, both verbally and in writing
- Effective phone skills
- Strong organizational, prioritizing, and multitasking skills
- Proven ability to make good decisions in a fast moving environment
Skills and Abilities
- Strong computer skills to include spreadsheet and word processing software packages, Required
Qualifications
- H.S. Diploma/GED, Required
- 3 years or more in customer service with issues resolution experience, Required
Job Category
Operations and SupportThis posting is for an existing vacancy.
Our Culture & Commitment:
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
HourlyMinimum Pay Range:
$48000Maximum Pay Range:
$52000Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected].
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here.
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