Posted yesterday
Customer Service Representative
@ Fix Network
Overview
Fix Network is hiring a full-time Customer Service Representative to deliver a strong customer experience at its collision and repair shops. The role covers in-taking and delivering vehicles, selling services, scheduling appointments and processing payments and paperwork. The posting states a salary starting at $22.84 per hour based on experience.
Pay:
From $22.84 an hour
Responsibilities:
- Inspect and photograph vehicle damage at intake
- Explain the repair process to customers
- Sell and cross-sell company services
- Schedule appointments and process payments
- Prepare intake and delivery paperwork
Requirements summary:
- High school diploma or GED required
- 2 to 4 years of customer service experience
- Valid driver's licence and excellent driving record
- Strong customer service and troubleshooting skills
- Body shop experience preferred
- Administration or data entry experience preferred
Tools & skills
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Driver’s licence | required |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fix Network
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We see future where identity theft and personal data abuse are technically impossible, our digital lives are safe, our digital transactions are secure, and we can always regain access to our digital assets. We believe that we have designed the right architecture to enable these ideas, and we invite you to join us and support our vision. FIX Network is an initiative combining international companies and organizations that are leaders of their respective industries of security, telecommunications, mobile app development, blockchain technology, open-source community and business management. Private keys will play a critical role in securing our digital lives. We believe that the most practical way to store these keys is on users' SIM cards, to enable secure access to our digital lives wherever we go. Our technology will enable safe transaction signing by the SIM card itself, never exposing the user’s private keys. In addition, multiple SIM cards may be used to backup keys, or included as multi-signature devices. FIX Network will utilize and leverage the existing cellular infrastructure by defining and implementing a new blockchain-based security protocol. This architecture will enable mobile operators to provide a safe environment for protecting our identities and digital assets such as cryptocurrencies. All of our components will be released as open-source and can be rapidly deployed by mobile operators worldwide.
- LinkedIn followers
- 174
- People associated on LinkedIn
- 3
- Reported office locations
- Lvov, Vilnius, Vilniaus Apskritis LT-09313, LT
- 1 Shankar St, Herzliya, Herzliya 4672501, IL
- Other recorded names
- Fix Network
- FIX Network
- Specialties
- Tokenization
- Blockchain
- Digital assets
- Token Generation Event
- Crypto Investment
- Decentralized ledger
- Cybersecurity
- Telecom
- Crowdfunding
- and Telecommunication
- Profile identifies a recruitment agency
- No
We see future where identity theft and personal data abuse are technically impossible, our digital lives are safe, our digital transactions are secure, and we can always regain access to our digital assets. We believe that we have designed the right architecture to enable these ideas, and we invite you to join us and support our vision. FIX Network is an initiative combining international companies and…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Headquarters | Vilnius, Vilniaus Apskritis |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | TokenizationBlockchainDigital assetsToken Generation EventCrypto InvestmentDecentralized ledgerCybersecurityTelecomCrowdfundingand Telecommunication |
| Open jobs on Jobsy | 11 |
| View page |
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.
Core Competencies
- Communication
- Energy & Stress Management
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
- Results Oriented
- Negotiation
Job Duties
- Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages. - Take photos of all damages, not related damages, and general condition.
- Complete Walk-Around form and identify not related damages.
- Communicate to client’s, on what to expect through the repair process.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
- Create and follow up on appointments.
- Prepare Intake and Delivery paperwork.
- Effectively manage front office operations to ensure efficient organization and support of the sales function.
- Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
- Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
- Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
- As required, assign the work order to technicians.
- Set convenient appointments with the customers, based on the shop availability.
- Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
- Take payments for deductibles, customer pay work, etc.
- Keep the BMS up to date to ensure accuracy.
- Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
- Cultivate a positive working relationship with team members and management.
- Maintain a clean and orderly work area to comply with all health & safety procedures.
- Import or enter data into the accounting system.
- Verify the integrity and accuracy of the data.
- Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
- Other related tasks as required.
Requirements
- High school diploma or GED required
- At least 2 to 4 years of experience in customer service
- Valid Driver’s License and Excellent Driving Record
- Strong customer service and troubleshooting skills
- Experience working as a customer service representative, for a body shop preferred
- Experience working in an administration or data entry role preferred
- Experience working with Mitchell Repair Center preferred
The salary range for this position starts at $22.84 per hour and is based on experience.
At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
#driveyourcareerwithus
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